Operations Manager Designate at Shoprite Group of Companies

Purpose of the Job    

• The Operations Manager Designate role is to manage a group of stores through the varioius OK Franchise owners and/or managers by providing support and guidance to ensure all goals and objectives set for the region are met. 

Job Objectives    

• Maximise sales; identify gaps and opportunities related to product lines
• Manage and minimize costs
• Manage and minimize shrinkage
• Manage and control company assets
• Conduct regular branch inspections
• Monitor and ensure the consistent implememtation of company policy, standards, procedures and systems within the region
• Effective use of reports
• Analyse reports and ensure effective implementation
• Grow market share within the region
• Identify gaps and propose business opportunities within the region
• Ensure service excellence
• Identify possible revamps of old stores
• Ensure successful openings of new stores
• Ensure effective security implementation within the region

Qualifications    

• Grade 12 certificate – (essential).
• Tertiary qualification in retail management or a related field – (desired)

Experience    

• 3-5 years’ retail management experience gained through working in a food retail store – (essential). 
• Knowledge of retail operations including sales, customer management, merchandising, stock management, cash handling, banking, financial controls, systems, reporting and administration – (essential).
• Working knowledge of Microsoft Office 365 – (essential).

Knowledge and Skills    

• Customer-first thinking – Understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.
• Analytical with strong numeracy skills – Quickly grasps new information and is able to analyse, and interpret multiple sources of data to come to sound conclusions. Able to perform moderately complex numeric / financial calculations.
• Foundational knowledge of retail - Understands retail standards and operational best practices to deliver on required expectations and improve performance.
• Supervision - Ability to coordinate and direct the outputs of others. Facilitates a strong team culture focused on high performance and execution.
• Detailed, rule-orientated and organised – Strong eye for detail and diligently follows instructions and procedures. Carefully watches over work processes, tasks and outputs to ensure accuracy and initiates prompt action to correct any quality concerns.??
• Planning and organising – Plans, organizes, and delegates work effectively, ensuring delivery against deadlines and quality standards. Strong drive for operational execution and ensures processes, targets and performance measurements are continuously met or exceeded.
• Communicates well and confidently conveys information to various stakeholders. Good spoken and written fluency in English along with the ability to convey information / data clearly and accurately.
• Team player and collaborative partner - Builds good relationships both internally and externally. 
• Equally capable of working independently or in a team, while contributing positively to team morale.
• Able to work under pressure and under tight time constraints in a high-volume, fast moving environment.
• Has integrity and takes accountability for actions and mistakes.
• Curious and willing to learn – Proactively identifies new areas for learning; seizes learning opportunities and actively uses newly gained knowledge and skill on the job.

Closing Date    

• 2026/04/30