Job Vacancies at Shoprite Group of Companies

Purpose of the Job    

• The purpose of the Network Administrator I is to provide foundational network administration and support services for the organisation’s network infrastructure.
• This role works under the guidance of the Network Administrator Lead, assisting with routine network configurations, monitoring, and troubleshooting to ensure stability, security, and optimal performance.
• The role supports compliance with organizational policies and security standards while contributing to reliable network services across the business.

Job Objectives    

Network Monitoring & Maintenance

• Monitor network performance and report issues to senior administrators.
• Respond to network alerts and resolve standard incidents within agreed service levels.
• Support routine maintenance activities to ensure network stability.

Configuration & Implementation

• Implement basic network configurations under supervision.
• Participate in testing and deployment of network solutions as directed by senior administrators.

Troubleshooting & Support

• Assist in diagnosing and resolving network problems, escalating complex issues to senior staff.
• Provide first-level support for connectivity and performance issues.

Compliance & Security

• Ensure adherence to security standards and organizational policies during all network activities.
• Document network changes, incidents, and resolutions for audit and compliance purposes.

Collaboration & Coordination

• Work closely with IT teams and vendors to execute tasks related to network upgrades and installations.
• Support site surveys and basic diagnostic activities under guidance.

Qualifications    

• Diploma or certificate in IT networking or equivalent – (essential).
• Entry-level certifications such as CompTIA A , N , or Cisco CCNA – (essential).

Experience    

• 2 years’ experience in network administration or IT support or similar – (essential).

Knowledge and Skills    

• Basic knowledge of: 
• Network cabling and hardware.
• LAN/WAN concepts.
• TCP/IP fundamentals.
• Network monitoring tools.

Closing Date    

• 2026/05/05

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Purpose of the Job    

• The purpose of the Network Security Engineer I is to participate in building the cybersecurity infrastructure used to protect computer systems, networks and track incidents for the group.
• The role is responsible for monitoring the network security to detect and respond to security breaches and ensure that all platforms are protected. This role will also implement security measures that effectively safeguard sensitive data in the event of a cyber-attack. The Security Engineer I is also responsible for the development and execution 
• of low to fairly complex cyber security initiatives and requires a professional who is comfortable with multitude of problem-solving challenges who can work in a fast-paced environment and has a clear passion for cybersecurity and related technologies.

Job Objectives    

• Translate security and technical requirements into business requirements and communicate security risks to the relevant business stakeholders.
• Identify new security threats by conducting continual monitoring, vulnerability assessments and log analysis.
• Assist with installation or processing of new security products and procedures.
• Monitor networks and systems for security incidents
• Provide security recommendations.
• Conduct proactive research to analyze security weaknesses and recommend appropriate solutions.
• Recommend innovative technologies or other methods that will enhance the security of IT environments.
• Participate in the forensics of security incidents.
• Assist with the development of standards, policies, procedures and best practices documentation.
• Support the automation of security controls, data and processes to provide enhanced metrics and operational support.
• Stay abreast with emerging security threats, vulnerabilities, and controls.
• Identify and implement new security technologies and best practices.

Qualifications    

• Diploma / Degree in computer science, cybersecurity, or any related field - (essential)
• Recognized industry certifications in cybersecurity such as Security+, OSCP - (highly beneficial).

Experience    

• +2 years of experience in cybersecurity, with experience across a variety of security products including firewalls, EDR, SIEM, WAF, IAM, PAM, DLP and encryption solutions - (essential).
• Experience in creating new ways to solve existing production security issues and recommending security enhancements - (desired)
• Experience in Incident Response including the ability to document any security threats, resolve technical faults, and allocate resources to deliver real solutions in a cost-effective way - (desired).

Knowledge and Skills    

• Knowledge of services related to cloud computing, network, storage, content delivery, administration, and security - (essential)
• Demonstrable understanding and exposure to Information Security standards, architecture, and models - (essential)
• knowledge of automation and DevSecOps skills - (desired).
• Understanding of software development principles, including design patterns, code structure, programming languages, continuous integration, continuous deployment, and deployment orchestration - desired)
• Knowledge of cloud services related to cloud compute, network, storage, content delivery, administration and security - (desired).

Closing Date    

• 2026/05/05

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Purpose of the Job    

• The purpose of this role is to ensure that efficient and cost-effective business solutions and processes are in place to address business needs/requirements.
• The role facilitates effective and competitive business processes by eliciting, analysing, validating and documenting business organisational and/or operational requirements.
• This role plays an instrumental role in the delivery teams to ensure that solutions are delivered according to the business requirements. The Senior Functional Analyst works closely with a cross-functional team and supports system designers with co-creating sustainable and innovative solutions.
• Specialised knowledge of systems analysis, and the creation and testing of medium to high complexity applications, will be a key success factor in providing relevant technical solutions and practical configuration execution.  

Job Objectives    

• Review technical solutions and business processes and undertake systems analysis and participate in system design, planning and fit-for-purpose specification documentation for medium to high complexity solutions including participation in the solution assessment and validation of medium to high complexity solutions to business requirements and processes using appropriate tools. Specify testing, training, definition, and implementation of standardised procedures for support of practical business solutions.   
• Perform detailed gap analysis to determine and understand complex functional business requirements and changes as defined by the Business Analysts, Product Owners and other stakeholders. Identify problem areas, measure various areas of performance, propose changes and develop process improvement initiatives. 
• Perform systems integration of medium to high complexity and provide specialised support to the systems designer in the identification of data conversion and reporting requirements. 
• Work collaboratively within and across functions, building and maintain a trust relationship with business and IT stakeholders by delivering what was promised and providing technical and specialist knowledge and support to the team as well as system users. 
• Estimate, schedule, prioritise and deliver on business-critical projects. This includes accurate and justifiable effort estimations for completion of work, identifying business and functional dependencies to effectively prioritise and schedule delivery of assigned work packages and providing accurate and concise feedback to team leads, highlighting task status, issues, and risks.  
• Analyse test requirements and test scenarios. Prepare test scripts and execute testing the configured scenarios. Additionally, troubleshoot system related issues and channel 
• transactional data. Facilitate and coordinate User Acceptance Testing. Ensure detailed, accurate and auditable test documentation is maintained according to required IT standards. Provide input into training, testing and related procedures and processes to support delivery of the solution(s).  
• Facilitate and execute QA testing/user acceptance and go-live support activities. Maintain and enhance manual and automated test case repository. 
• Troubleshoot system related issues and channel transactional data. Track and report on systems/software defects. Proactively identify client needs and problems on technical issues that arise and propose resolutions to address them. Provide timeous feedback on ad-hoc queries from business stakeholders. Gather user issues, analyse, prioritise and document using JIRA. 
• Provide input into the scope of a solution and ensure an understanding of the scope by relevant stakeholders. Present functional designs to functional areas to facilitate agreement and sign off from all concerned users and stakeholders on the suggested design and solution. Provide technical input on alternatives presented by the system designers and answer detailed questions regarding the business design and applicable configuration options.  
• Customise solutions according to the requirements of the respective business area, ensuring the system reacts and operates within the confines of the request. These include converting complex business requirements into customised configurations, maintaining configuration guides for applied customising, and identifying and resolving design decisions with business and IT owners. 
• Complete complex deliverables throughout the system lifecycle for compliance according to agreed plan, supporting the delivery of projects in assigned area, while consistently reviewing and analysing accuracy and quality of own deliverables. 
• Maintains clear communication channels with project team on work status. Raises issues with manager as identified in area of focus that may affect the quality of delivery or timelines of the project. 
• Continuously support the business environment, through maintaining an understanding of initiatives and objectives, its various line portfolios, and the current trends and developments in the technology field.  
• Work within the framework Agile methodologies and/or other agreed cross-functional team ways of working and help foster a culture of collaboration, commitment, and continuous improvement.

Qualifications    

• 3-year IT qualification - (essential) 
• Business Analyst / Functional Analyst course or similar - (essential) 
• MS SQL fundamentals (Introduction to SQL) Certification - (essential) 
• MS SQL - Querying data with Transact Certification - (desired) 

Experience    

• +4 years’ experience in a Functional Analyst or similar role – (essential).   
• Relevant and demonstrable experience in functional analysis, configuration, and user testing - (essential). 
• Experience in software testing - (essential).  
• Experience in a Retail and or Financial Services industry - (essential). 
• Experience of working on projects within the Software Development Life Cycle – (desirable) 
• Experience in cloud solutions – (desirable).   

Knowledge and Skills    

• IT Support and Operations knowledge – (essential). 
• Working knowledge of different operating systems and Internet technologies - (essential) 
• Exposure to vendor management - (essential).  
• Incident management system knowledge - (desirable). 
• Exposure to Project Management - (desirable).  
• Foundation knowledge of Cloud technologies – (desirable). 
• Foundational knowledge of core programming technologies - (desirable).

Closing Date    

• 2026/05/05

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Purpose of the Job    

• The Operations Manager Designate role is to manage a group of stores through the varioius OK Franchise owners and/or managers by providing support and guidance to ensure all goals and objectives set for the region are met. 

Job Objectives    

• Maximise sales; identify gaps and opportunities related to product lines
• Manage and minimize costs
• Manage and minimize shrinkage
• Manage and control company assets
• Conduct regular branch inspections
• Monitor and ensure the consistent implememtation of company policy, standards, procedures and systems within the region
• Effective use of reports
• Analyse reports and ensure effective implementation
• Grow market share within the region
• Identify gaps and propose business opportunities within the region
• Ensure service excellence
• Identify possible revamps of old stores
• Ensure successful openings of new stores
• Ensure effective security implementation within the region

Qualifications    

• Grade 12 certificate – (essential).
• Tertiary qualification in retail management or a related field – (desired)

Experience    

• 3-5 years’ retail management experience gained through working in a food retail store – (essential). 
• Knowledge of retail operations including sales, customer management, merchandising, stock management, cash handling, banking, financial controls, systems, reporting and administration – (essential).
• Working knowledge of Microsoft Office 365 – (essential).

Knowledge and Skills    

• Customer-first thinking – Understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.
• Analytical with strong numeracy skills – Quickly grasps new information and is able to analyse, and interpret multiple sources of data to come to sound conclusions. Able to perform moderately complex numeric / financial calculations.
• Foundational knowledge of retail - Understands retail standards and operational best practices to deliver on required expectations and improve performance.
• Supervision - Ability to coordinate and direct the outputs of others. Facilitates a strong team culture focused on high performance and execution.
• Detailed, rule-orientated and organised – Strong eye for detail and diligently follows instructions and procedures. Carefully watches over work processes, tasks and outputs to ensure accuracy and initiates prompt action to correct any quality concerns.??
• Planning and organising – Plans, organizes, and delegates work effectively, ensuring delivery against deadlines and quality standards. Strong drive for operational execution and ensures processes, targets and performance measurements are continuously met or exceeded.
• Communicates well and confidently conveys information to various stakeholders. Good spoken and written fluency in English along with the ability to convey information / data clearly and accurately.
• Team player and collaborative partner - Builds good relationships both internally and externally. 
• Equally capable of working independently or in a team, while contributing positively to team morale.
• Able to work under pressure and under tight time constraints in a high-volume, fast moving environment.
• Has integrity and takes accountability for actions and mistakes.
• Curious and willing to learn – Proactively identifies new areas for learning; seizes learning opportunities and actively uses newly gained knowledge and skill on the job.

Closing Date    

• 2026/04/30