Operations Manager at Excellerate JHI

Main purpose / objective of the position:

• This role forms a critical part of the day to day functioning of a Centre;
• The connection and relationship between this role and the team leader are an important part of the successful management of a Centre;
• The implementation of tasks and understanding of this role will be critical and would include, fully understanding each component of the Centre being managed in terms of mechanical, maintenance, tenant installations, preparation and management of an annual budget, inspections, management of Service Providers and Contractors, day to day activities within the Centre, dealing with customers/shoppers to the Centre, and overall understanding of how all these aspects fit into each other in order for a Centre to be managed successfully. 

Experience / Education

• A minimum of 3 years’ experience in Facilities / Operations Management
• Minimum qualification Grade 12
• Electrical, Mechanical or Construction background and Technical skills would be a recommendation.

Skills required

• Awareness and understanding of tasks in chronological order, to be able to implement and conclude these tasks successfully,
• Rational sense to assess a situation,
• Ability to manage Service Providers vs. the Service Level Agreement entered into, during moments of crisis being able to co-ordinate and manage the situation,
• Capability to write correspondence to tenants (if required on Word or Email), Ability to prepare monthly reporting on Excel.

Competencies required

• Team player, Problem solving & Decision making, Communication, Tolerance for Stress, Assertive, Proud of the work delivered, being prepared to walk the extra mile