Operations Manager (Johannesburg) (JHB East Rand) at Econo Foods

PURPOSE OF THE ROLE

• The Operations Manager ensures efficient and effective operations at the Econofoods Distribution Centre. The role is hands-on and responsible for overseeing all warehouse activities that will be rotated during the day and night shift, including inbound receiving, replenishment, picking, dispatch preparation, and stock integrity. This role requires strong leadership, operational expertise, and a commitment to safety and quality assurance, ensuring that the warehouse is fully operational for the day shift to hit the ground running.

KEY RESPONSIBILITIES

Operational Oversight:

• Manage all warehouse operations during shifts, including receiving, replenishment, picking, and staging.
• Ensure smooth handover processes between day and night shifts.
• Monitor and report on shift performance, highlighting risks or delays.

Team Leadership:

• Lead, supervise, and develop a team of warehouse operators across various functions.
• Monitor staff attendance and timekeeping.
• Address team issues and motivate for peak performance.

Warehouse & Inventory Management:

• Oversee stock rotation (FIFO), temperature control, and bin accuracy.
• Ensure accurate capturing of stock movements in the WMS.
• Coordinate and verify nightly stock counts and adjustments.

Safety & Compliance:

• Enforce all PPE and safe working practices on shift.
• Ensure adherence to food safety, hygiene, and equipment use protocols.
• Conduct safety checks and audits and report any incidents or non-conformances.

Customer Focus & Quality:

• Maintain high standards for order accuracy and loading readiness.
• Investigate any picking discrepancies or damage occurring on shift.
• Ensure pre-loads are correctly staged and trucks are prepared for on-time morning dispatch.

Reporting & Communication:

• Provide performance updates and KPI tracking.
• Maintain clear communication with the day Logistics Manager and other stakeholders.
• Capture key incidents or observations in shift handover documents.

Requirements

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) certificate or equivalent qualification.
• Proven experience of at least 3-5 years in a similar position, with a preference for experience within the FMCG Retail industry.

COMPETENCIES REQUIRED

• Building and maintaining relationships with strong interpersonal skills - living out the company values and unique HO HOLA culture. 
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Ability to work in a highly competitive, fast-paced past and dynamic environment.
• Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).
• Comprehensive knowledge of Microsoft.
• Accuracy and attention to detail.