Operations Manager -M4 at Sandvik

Job Description

• The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and delivered productivity improvement on customer sites.

Main Responsibilities

• Participate in the formulation of the divisional strategy in line with company strategy
• Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects
• Lead aftermarket business growth in the respective areas of control
• Develop the aftermarket support in the areas of control to meet and exceed customer satisfaction
• Identifying, analysing, and driving resolution of customer issues (warranty and non-warranty) with account management
• Setting up and manage service contract operations to meet the contract target cost
• Executing field service activities
• Setting up and managing service field operations
• Effective Operations Management
• Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness
• Planning and assigning contract managers and area field service managers to various teams and individuals
• Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary
• Manage sound employee relations in accordance with People policies and procedures.

Minimum Requirements:

• Matric (Grade 12)/N3 Technical/equivalent (NQF Level 4)
• Relevant Business or technical qualification (NQF Level 6)
• Intermediate Computer literacy (including relevant programs)
• Knowledge of Sandvik Databases

Experience

• Experience in senior Management position (7 years)
• Experience in operational management (7 years)
• English proficiency
• Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

• Physical & Medical ability to function in an underground coal environment
• Will be required to travel