Current Openings at Sandvik

Job Description

• The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and delivered productivity improvement on customer sites.

Main Responsibilities

• Participate in the formulation of the divisional strategy in line with company strategy
• Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects
• Lead aftermarket business growth in the respective areas of control
• Develop the aftermarket support in the areas of control to meet and exceed customer satisfaction
• Identifying, analysing, and driving resolution of customer issues (warranty and non-warranty) with account management
• Setting up and manage service contract operations to meet the contract target cost
• Executing field service activities
• Setting up and managing service field operations
• Effective Operations Management
• Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness
• Planning and assigning contract managers and area field service managers to various teams and individuals
• Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary
• Manage sound employee relations in accordance with People policies and procedures.

Minimum Requirements:

• Matric (Grade 12)/N3 Technical/equivalent (NQF Level 4)
• Relevant Business or technical qualification (NQF Level 6)
• Intermediate Computer literacy (including relevant programs)
• Knowledge of Sandvik Databases

Experience

• Experience in senior Management position (7 years)
• Experience in operational management (7 years)
• English proficiency
• Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

• Physical & Medical ability to function in an underground coal environment
• Will be required to travel

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The Role

• Create accurate reports using statistical data to spot customer trends. Code and sort documents for precise processing and filling. Ensure prompt responses to or redirect routine inquiries from external and internal stakeholders. Communicate with internal/external stakeholders regarding deliveries, stock, pricing, invoices and ad hoc activities, while following the organisations standard operating procedures.

Key Performance Areas

• Open new jobs on the system and compile data packs
• Issues data packs to the Workshop to activate repair requests
• Work in progress (WIP) management
• Compile quotations for customers and invoicing.
• Follow-up on outstanding orders from customers
• Job timesheet capturing, to influence utilization
• Follow-up on outstanding spare parts
• Lead administrators in the service operations.
• Attend to creditor's/suppliers’ queries
• Expedite delivery of orders and invoicing
• GRNing of Purchase Orders
• Capture timesheets on the system.
• Financial reporting and tracking on field service and service contracts
• Perform office duties such as typing letters, memos, minutes of meetings, etc.
• Ensure that all documents are completed correctly
• Attend to debtor's queries
• Compile weekly reports as required

Required Competencies

• Matric (Grade 12) (NQF Level 4)
• National Diploma/Degree in Business, Administration, or equivalent (NQF Level 6)
• 1 - 2 years of Supervisory experience
• Intermediate computer and MS Office Suite literacy
• SAP/Maximo systems experience (advantageous)
• Service Contracts experience
• Intermediate English proficiency
• 2 years experience in office administration and customer relations
• Ability to work in a high-pressure environment
• Aurora experience (advantageous)

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The Role 

• To provide effective and efficient administrative support to the Workshop team,
• ensuring smooth operations within the organization while upholding the company's mission, vision, and standards. This includes capturing all relevant data into the electronic system, maintaining strong client relationships, and ensuring accurate and efficient documentation control.

Key Responsibilities:

• Perform routine administrative activities according to the organization's established procedures
• Enter information accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
• Code and sort documents so they can be accurately processed or filed.
• Retrieve data from the database or electronic files as requested.
• Maintain operational records and logs of activities and work completed
• Update databases routinely or on an ad hoc basis
• Adhere to organizational processes to maintain data accuracy, integrity, and confidentiality.
• Contribute to the team effort by accomplishing related results as needed.
• Respond to routine inquiries from external or internal sources about the organization, its activities, or processes so callers/visitors are answered promptly and accurately.

Your Profile:

• Matric / equivalent qualification 
• Relevant post Matric qualification will be advantageous
• Knowledge of the processes, tools, and techniques of selling goods and services over electronic channels
• 2 – 3 years’ administration experience within a mining environment
• High level of professionalism, honesty, and integrity
• Attentive to detail
• Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment.
• Good time management, prioritizing, and organizing skills.
• Must be able to communicate effectively with stakeholders
• Excellent written and verbal communication skills both face-to-face and electronic 
• Computer literacy 
• English proficiency
• Valid driver’s license (advantageous)

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The Role:

• Responsible for monitoring, measuring and analyzing business activities and operating results from both a financial and operational perspective, within a specific customer segment, identifying improvement areas and implementing appropriate action plans which align to business objectives, with a focus on containing costs and enhancing profitability. Responsible to drive continuous improvements.

Key Requirements:

COST EFFECTIVENESS    

• Ensure Net Working Capital is effectively managed.
• Analyze financial information
• Identify improvement areas
• Develop action plan
• Execute agreed actions plans
• Report on improvements resulting from action plans
• Develop & execute strategies to improve Networking Capital

EFFECTIVE CONTROL MEASURES

• Ensure that risk to Sandvik Mining and Rock Technology is contained through putting controls in place and monitoring and correcting deviations
• Act as a business partner and advisor to the business line manager
• Perform profitability analysis (business cases) before any new contracts/contract amendments are entered into thereby ensuring appropriate business opportunities are targeted and pursued, and limiting the risk to Sandvik Mining and Rock Technology of marginal/unprofitable business / business impact analysis
• Make recommendations
• Accountable for and measured on monthly balance sheet and P&L for customer segment
• Produce timely and accurate management reports

EFFECTIVE BUDGET

• Ensure that costs are controlled and that deviations from budget are investigated and rectified
• variance analysis, identify issues, develop solutions
• Take remedial action (e.g. alignment of headcount with business demands)
• Responsible for budgeting and forecasting

PROJECT MANAGEMENT

• Manage projects which cut across business areas (e.g. Accounts receivable, service exchange)
• Engage with both the business & customers
• Analyse data
• Develop solutions/action plans for implementation (operational and/or financial)

Your Profile:

• Grade 12 / Equivalent qualification
• BCOM Honours Degree in Finance CIMA (ACMA status)
• 5+ years post-qualification experience with:
• Experience in setting up internal control policies and procedures
• Experience in managing inventory systems, budgets, and forecasts
• Advanced Computer literacy

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The Role:

• To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision-making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.

Main Responsibilities

• Lead workshop business growth
• Develop the workshop team in the areas of control to meet and exceed customer satisfaction
• Implement quality control process and standards
• Develop and/or implement a workshop strategy
• Develop and manage budgets, striving for a cost-effective operations without compromising safety or quality
• Identifying, analyzing, and driving resolution of customer issues (warranty and non-warranty) with account management
• Manage rebuilds and repairs operations to meet the contract target costs
• Executing workshop activity to cost, utilization, quality and cycle time targets
• Collaborate internally with key stakeholders
• Manage a team of workshop managers
• Collaborate with customers to understand their needs and expectations
• Provide timely updates on rebuild/repairs progress and communicate any deviations from scope

Effective Operations Management

• Oversee day-to-day workshop operations, ensuring efficient workflow and resource allocation
• Schedule and prioritize repair and rebuild projects to meet targets
• Maintain a well-organized, clean and safe working environment
• Implement and enforce EHS best practices
• Ensure equipment performance meets or exceeds contractual obligations
• Set up and manage workshop operations to meet KPIs
• Develop a workshop operations strategy in conjunction with key stakeholders
• Responsible for evaluating competitor activities and conducting relevant market research that enables the workshop to maintain market competitiveness.
• Responsible to drive localization

Cost Effectiveness

• Budget Accuracy
• Budget & order intake and rebuild/repair forecast
• Reduction on cost
• Rebuild/Repair Profit
• A&S Target
• Operating results
• Overtime Invoiced
• Labour turnover

SHEQ Competence Components

• Application and compliance of relevant ISO Standards
• Legal and SHEQ Compliance
• Implementation of relevant SHEQ targets and objectives

Human Resources Competence

• Personal Growth
• Relationship Management
• HR Management
• Employee Relations
• Coaching
• Emotional Intelligence
• Conflict Management
• Communication
• Teamwork
• Delivery Focus
• Talent Management
• Performance Management
• Problem Solving
• Strategy Implementation
• Code of Conduct Behaviors
• Sandvik Leadership Model behavior’s

Qualification  

• National Diploma or Degree in Mining/ Electrical/Mechanical Engineering or Business qualification
• Masters in Business Administration (MBA) (advantageous)
• Proven experience in workshop management within the mining industry
• Strong leadership skills
• Ability to analyse data, make data driven decisions and manage budgets effectively
• Computer literacy (including relevant programs)
• Knowledge of Sandvik Databases (desirable)
• Equipment manufacturing experience (desirable)

Experience

• Experience in senior Management position (+5 years)
• Experience in operational management (+5 years)
• Experience in workshop management (+7 years)
• English proficiency
• Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

• Physical & Medical ability to function in an underground coal environment
• May be required to travel
• Valid drivers license