Operations Manager - Pretoria at Snatch.work

• We are partnering with a leading player in the technology and services sector to find a skilled Operations Manager who can bring both strategic oversight and hands-on leadership to their growing organization.
• This is an exciting opportunity for someone who thrives in dynamic environments, enjoys working with people, and is passionate about building operational excellence.
• This is a hybrid role to be based in Pretoria, Gauteng.

Key Responsibilities

• Lead day-to-day operational and delivery functions to ensure efficiency, scalability, and alignment with business goals.
• Drive the execution and delivery of projects and services within agreed timelines, budgets, and quality standards.
• Develop and implement operational policies, processes, and frameworks to enhance performance and growth.
• Manage and mentor teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Build strong relationships with internal stakeholders, clients, and senior leadership to ensure service excellence.
• Support strategic planning initiatives and contribute to organizational transformation.

Desired Qualifications and Experience

• Minimum 10 years’ relevant experience in operations, service delivery, or project management.
• Demonstrated success in people management and leadership of cross-functional teams.
• Strong knowledge of governance and delivery frameworks (Agile, ITIL, etc.).
• Proven ability to engage effectively with clients and stakeholders at senior level.
• Bachelor’s degree in Business, Operations, or a related field (postgraduate qualification such as an MBA is advantageous).
• Excellent analytical, problem-solving, and communication skills.