Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.
Specialties
Tools for metal cutting, machinery and tools for rock excavation, ...
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The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and delivered productivity improvement on customer sites.
Main Responsibilities
Participate in the formulation of the divisional strategy in line with company strategy
Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects
Lead aftermarket business growth in the respective areas of control
Develop the aftermarket support in the areas of control to meet and exceed customer satisfaction
Identifying, analysing, and driving resolution of customer issues (warranty and non-warranty) with account management
Setting up and manage service contract operations to meet the contract target cost
Executing field service activities
Setting up and managing service field operations
Effective Operations Management
Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness
Planning and assigning contract managers and area field service managers to various teams and individuals
Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary
Manage sound employee relations in accordance with People policies and procedures.
Minimum Requirements:
Grade 12 / N3 Technical Qualification
Relevant Business Diploma / Degree
SSDP (Supervisory Safety Development Program) completed
1SGL (Sandvik Global Leadership Program) completed
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