Operations Manager at Servest SA

Minimum Requirements

• Matric / Grade 12 or equivalent 
• Business Management or related qualification
• 3-5 years experience as an Operations Manager or similar role
• Experience in a cleaning industry will be an advantage
• Must have computer skills (Ms Word/Excel/Outlook)
• Good communication, interpersonal and problem solving skills
• Must have a clear criminal record
• Valid drivers license and own transport 

Duties & Responsibilities

• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites.
• Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
• Control and management of company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets and maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage Industrial relations and staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy, procedures and Servest Group values.