Operations Manager at Servest SA

Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Operations Manager to join a team based at the our Durban Office. This role reports directly to Branch Manager, in the Cleaning Business Unit.

Minimum Requirements    

• Matric / Grade 12 or equivalent 
• Diploma or degree in Business Management or related qualification
• 3–5 years of Operational management experience in cleaning, housekeeping, or facilities operations.
• Experience in a cleaning industry will be advantageous
• Must have computer skills (Ms Word/Excel/Outlook)
• Must have worked with Biometric clocking systems
• Good communication, interpersonal and problem solving skills
• Decision-making abilities.
• Must have a clear criminal record
• Valid drivers license

Duties & Responsibilities    

• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites.
• Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
• Control and management of company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Actively seek additional non contractual revenue to achieve monthly targets and maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage staff deployment and ensure correct and timeous payment of wages
• Manage Industrial relations and staff scheduling to include monitoring of time and attendance, leave schedules, overtime, discipline etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy, procedures and Servest Group values.

Deadline:18th March,2026