Operations Manager at Shoprite Group of Companies

About the role    

• As an Operations Manager, you will be responsible for leading and optimising the day-to-day warehouse operations within the Distribution Centre.
• The role focuses on improving operational efficiency, ensuring compliance with company policies and legislative requirements, maintaining service excellence, and driving productivity through effective workforce planning and stakeholder collaboration.
• You will play a key role in achieving operational targets, enhancing customer service, and supporting continuous improvement initiatives within the branch.

What you'll do    

• Drive operational excellence through the continuous improvement of distribution centre processes and efficiencies.
• Collaborate with Transport, Trading, Planning and other key stakeholders to ensure operational deliverables are achieved.
• Provide input into the DC's Operational budget and driving compliance thereof.
• Monitor and oversee day-to-day warehouse operations to ensure service, productivity and quality standards are maintained.
• Forecast workforce requirements and manage production cycles to ensure optimal resource allocation and target achievement.
• Investigate, resolve and follow up on customer complaints to ensure effective and timely resolution.
• Monitor operational KPIs and provide weekly and monthly reporting, analysis and recommendations.
• Ensure full compliance with company policies, procedures and legislative requirements.
• Maintain and promote health and safety standards to create a safe working environment.
• Ensure due diligence across all operational processes and controls.
• Lead, coach and develop operational teams to achieve business objectives and drive a high-performance culture.
• Build and maintain effective working relationships with internal and external stakeholders.
• Support business improvement initiatives that enhance operational effectiveness, service delivery and cost efficiency.

What you bring    

Qualifications

• Relevant Grade 12 qualification with a tertiary qualification in Agric.
• Economics, Supply Chain, Logistics, Operations Management or a related field being advantageous.

Experience

• 3 - 5 years' experience within a Supply Chain, Warehousing or Distribution environment, particularly within the fresh and perishable arena.
• Experience managing operational teams in a fast-paced environment.
• Proven experience in workforce planning, productivity management and operational reporting.
• Experience driving process improvement initiatives and achieving operational targets.

Knowledge and Skills

• Strong communication and stakeholder management skills.
• Demonstrated leadership and people management capability.
• Strong planning, organizing and prioritization skills.
• Excellent interpersonal and relationship-building skills.
• Ability to foster effective team dynamics and collaboration.
• Strong analytical and problem-solving capabilities.
• Sound understanding of health and safety practices and compliance requirements.
• Ability to perform effectively in a demanding operational environment.
• The successful candidate should demonstrate an openness to adopting emerging technologies, including Artificial Intelligence (AI) and data-driven tools, to enhance operational efficiency, reporting accuracy, workforce planning, and continuous improvement initiatives.

Closing Date    

• 2026/08/22