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  • Posted: Apr 13, 2022
    Deadline: Not specified
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    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company

     

    Operations Manager: Underwriting & Claims

    What will you do?

    This is a middle management position that reports directly to Head: Claims and Underwriting, and serves on the MANCO.  This role is accountable for providing operational management and support for the different practices and processes across both the Claims and the Underwriting teams.  

    Key responsibilities include:

    • Execute against & maintain compliance to the U&C philosophy/strategy within the teams
    • Maintain and continually improve the operational U&C best practices and processes 
    • Drive operational effectiveness and efficiencies across U&C functions/teams
    • Undertake required U&C related MIS, analysis and reporting
    • Manage team expenses
    • Stakeholder relationships
    • People management

    What will make you successful in this role?

    Qualification & experience :

    • Preferably business or commerce degree/diploma
    • Operations management experience
    • 3-5 years underwriting and claims experience
    • Team management experience

    Knowledge and skills:

    • IT:
    • MS: Office (Excel, Word, PP, Outlook)
    • MIS
    • General understanding of Policy management and workflow systems
    • X Mind

    Business:

    • General financial services industry knowledge 
    • Long term insurance knowledge
    • MWL business and operating model 
    • MWL product knowledge 
    • Relevant regulatory legislation and compliance knowledge 
    • Call centre and sales processes
    • Policy contracts governances, clauses, cover
    • Claims and assessor principles, processes and governances 
    • Underwriting rules, processes and guiding principles specific to the Direct to client channel 
    • Client engagement processes
    • MIS and reporting
    • Quality and risk monitoring processes
    • Cost management 
    • People management
    • Systems and process maintenance

    Personal attributes:

    • Sound planning and organising orientation 
    • Problem solver
    • Good communicator/confident
    • Client orientated 
    • Quality orientation
    • Sound ethics
    • Analytical and detail minded
    • Sales and results focussed
    • Financial and business acumen
    • Able to build relationships/partnerships

    Qualification and Experience

    • Degree or Diploma with up to 5 - 7 years related experience.
    • Knowledge and Skills
    • Manage strategic claims process
    • Estimate management and review
    • Risk management
    • Settlement management in accordance with claim policies
    • Employee management and leadership

    Personal Attributes

    • Interpersonal savvy - Contributing through others
    • Decision quality - Contributing through others
    • Plans and aligns - Contributing through others
    • Optimises work processes - Contributing through others

    Closing Date: 15th, April 2022

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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