Fresh Jobs at Airports Company of South Africa Limited (ACSA)

Key Performance Outputs

The successful candidate, reporting to the Senior Specialist Technical Solutions will be responsible for the following:

• Provide relevant and specialised support to relevant stakeholders to ensure achievement of objectives.  
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals. 
• Implement remedial actions where required. 
• Resolve escalated queries and provide suggestions/solutions for improvement of Customer Service Levels.
• Manage, monitor and ensure adequate systems resource levels. 
• Manage the utilisation of the systems to ensure efficiency. 
• Perform analysis of system data, compile report findings and submit to relevant parties. 
• Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance. 
• Ensure that all customers comply with policies and standard operating procedures (SOP).  
• Manage Quality Management Systems and infrastructure audits. 
• Ensure compliance to behavioural standards.  
• Review and make necessary amendments to SOP's.  
• Manage execution of SOP’s. 
• Manage SLA with service providers in airport (airlines, government).  
• Manage that work is executed in accordance with contract (time frame, SLA, Scope, quality, budget). 
• Manage and track OPEX and CAPEX budget. 
• Manage adherence to all procurement processes. 
• Complete monthly forecast and variance reporting (CAPEX and OPEX). 
• Manage workforce planning and implement approved labour plans to ensure team is suitably staffed to meet sub-functional objectives. 
• Implement and manage people development initiatives such as performance management, succession planning and talent management to ensure team performance meet required standards. 
• Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals. 
• Assure stable employee relations by managing conflict and creating a positive working environment. 
• Coach employees on lower levels to ensure knowledge transfer and skills development. 
• Manage the implementation of ad hoc Operational projects within set requirements.  
• Evaluate project feasibility and benefits.

Technical Skills and Experience 

The following skills and experience or the equivalent of such, will be required: 

• The successful candidate must have a valid Matric (Grade 12) qualification. 
• Bachelor's degree in business commerce is essential. 
• 2 – 3 year's Business Operations experience is essential. 
• 2 - 3 years supervisory experience in Airport Operations is essential. 
• Basic Knowledge of Microsoft Office packages.