Operations Support Assistant (Logistics) at Winning Form Group

Minimum requirements:

•  Proven experience in freight forwarding, logistics, or supply chain management.
•  At least two years’ experience in clearing and forwarding, customs clearing, shipping line releases.
•  Knowledge on being able to manage complete shipments and documentation effectively.
•  In-depth knowledge of international shipping regulations, customs procedures, and compliance, requirements.
•  Previous experience in the South African logistics industry.
•  Knowledge of local and international customs regulations.
•  A Valid South African Driver’s License.

Advantageous:

•  Pastel Evolution experience
•  Shipshape / or similar freight management software

Responsibilities:

• Create procedure for clearance and documentation of import/export file.
• Co-ordinate and handle the entire freight forwarding process, including booking shipments, tracking deliveries, and ensuring timely transportation.
• Utilize Shipshape or any other relevant software for shipment tracking, updating statuses, managing inventory, and ensuring data accuracy
• Responsible for all customs entries on the system.
• Prepare shipping documents such as bills of lading, customs declarations, and export/import permits. Ensure all paperwork is accurate and complies with local and international regulations.
• Work with customs authorities and internal tax departments to ensure compliance with import/export regulations, including any necessary tariffs, duties, and taxes.
• Act as the primary point of contact for clients, providing regular updates on shipment status and addressing any concerns or issues that arise.
• Assist with the sourcing of goods globally as and when required, which will require accurate landed costs
• Resolve any issues that may arise during the shipping and exports process, such as delays, damage to goods, or logistical challenges. Always keep customers updated.
• Work with shipping carriers, suppliers, and third-party logistics providers to secure the best rates and services for shipments.
• Accurate and organized records of all shipments, including detailed tracking information and financial documentation.
• Liaise with warehouse / relevant depot for loading and offloading containers.
• Functions within the role are including the above but not limited to any administrative and operational duties within the entity as seen fit by line management due to the operational needs of the business

Skills and competencies:

•  Accountability: Takes full ownership of tasks and ensures successful outcomes.
•  Organizational Skills: Effectively manages time, priorities, and resources.
•  Adaptability: Thrives in a dynamic environment and embraces change.
•  Communication: Strong verbal and written communication skills for seamless collaboration.
•  Attention to Detail: Demonstrates precision and thoroughness in all tasks.
•  Problem-Solving & Reporting: Excellent analytical skills to identify and resolve challenges efficiently.
•  Deadline & Results-Driven: Works with a strong sense of urgency to achieve targets and deliver quality outcomes.