Operations Support Manager (JHB/Cape Town) at FirstRand Corporate Centre

Job Description

• To provide tactical direction and execution of Operations activities to ensure a best in-class stakeholder experience

Are you someone who can:

• Develop, implement, and maintain governance frameworks and internal controls to ensure business integrity.
• Collaborate with legal, compliance, and risk teams to ensure regulatory and contractual compliance.
• Oversee vendor onboarding, invoicing workflows, and partnership contracting processes.
• Manage risk registers and control frameworks to support audit readiness and mitigate operational risk.
• Manage multiple concurrent projects across departments, ensuring timelines and quality standards are met.
• Facilitate and coordinate internal processes to support smooth onboarding and delivery for new clients.
• Continuously improve operational processes to enhance efficiency, scalability, and quality of delivery.
• Monitor KPIs and key metrics to drive accountability across teams and meet revenue and performance goals.

Requirements:

• Bachelor’s degree in finance, Business Administration, Operations Management, or a related field (NQF 7).
• Experience working within compliance-heavy or regulated environments.
• Experience in operational or project management roles.

You Will Have Access To:

• Opportunities to collaborate across departments and influence strategic operations.
• A dynamic and fast-paced environment focused on growth and innovation.
• Exposure to governance, risk, and compliance frameworks that shape business integrity.