West Coast Personnel streamlines the recruitment process by presenting the best-vetted candidates, on time. Our Recruitment service is free and your company pay for our expertise after the successful candidate has commenced employment. Our EOR service issues employment contracts on your behalf, handles payroll, salaries and statutory responsibilities and cha...
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Our client is looking for an Operations Team Leader that can lead the operations team to deliver excellent customer service, meet SLA requirements, and ensure efficient service delivery and profitability.
Requirements
Advanced Microsoft Excel skills
Strong organisational, scheduling, and time-management abilities
Accounting background advantageous
MPS industry experience advantageous
Previous team management experience advantageous
Ability to work under pressure and solve problems effectively
Sage accounting experience, that would be an extra bonus
Key Responsibilities
Manage a team of Operations Coordinators
Schedule service calls, installations, and engineer workloads
Monitor and update service tickets, job cards, and customer communications
Manage warranty claims, quotations, invoicing, and SLA contracts
Monitor consumables, place orders, and manage stock levels
Perform operational administration, billing, forecasting, and reporting
Handle customer escalations and ensure SLA compliance
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