Operations Training Manager: Samsung (Gauteng) at Smollan

Description
Job Summary:

• To develop, facilitate and supervise training program for Samsung employees. Further, to assess business needs, implement training and development plans and facilitate a variety of training programs that enhance the effectiveness of the workplace.

Key Responsibilities and Deliverables:

• Identification and Analysis of Individual and Organisational Learning Needs
• Accurately identify and define required learning outcomes and content
• Analyse business needs and create a specification for the development of learning programmes and interventions
• Analyse if the learning outcomes have been achieved, once training has been carried out and assessments completed
• Identify actions to be taken to correct concerns that have been found pertaining to the assessments
• Continually evaluate and benchmark training and coaching needs (learners and trainers)
• Gather information about products and objectives in relation to key needs and requirements of the business unit
• Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms

Develop and Deliver Training Material

• Develop a comprehensive curriculum to cater for respective training needs and ensure that learning outcomes are matched
• Create and revise learner guides, facilitator guides, lesson plans, assessment guides and presentations
• Update training material and content every 6 to 12 months, ensuring a continuous feedback loop is maintained
• Develop a series of formative and summative activities and assessments which enable learners to achieve the intended outcome and use an appropriate methodology consistently
• Ensure the best platform and software is used to develop learning content and conduct pre and post assessments
• Ensure all learning content has been copyright and edited before rollout
• Pilot content and improve on identified areas
• Ensure pre and post assessments are redone if the pass rate has been poor
• Conduct ‘train the trainer’ for facilitators on all new training content developed
• Conduct post implementation reviews for designed and implemented training programmesUpdate programme as per post implementation review

Workplace Learning and Coaching Interventions

• Ensure structured, targeted, and professionally facilitated workplace learning and coaching interventions
• Investigate and evaluate individual performance issues and identify training and coaching opportunities
• Provide ad hoc business-appropriate coaching and training as required
• Apply principles of adult learning in line with business outcomes and ensure effective facilitation in presenting all training
• Assess employees’ skills, performance, and productivity to identify areas of improvement
• Follow training administration process (e.g., registers, feedback on non-attendance, etc.)

Assessments and Evaluations

• Identify and assess the training needs of the organisation through job analysis, career paths and consultation with managers
• Prepare learners for the assessment by explaining and discussing assessment process, appeals procedure, purpose, methods and documents
• Conduct assessment following established procedures and make assessment decisions about learner's competence by evaluating evidence collected against assessment criteria
• Provide feedback to the learner in line with assessment principles and procedures
• Evaluate the way in which assessment was conducted and actively look for ways to enhance or optimise the process
• Research New Innovations
• Conduct research in order to identify best practice
• Identify and implement new technologies and instructional design tools to simplify the development and delivery of effective training programmes

Operational Management

• Drive results through targeted and tangible training
• Ensure cost analysis, audience and scope of the respective project is signed off with department head
• Effective reporting and data management on Innovation projects
• Compile weekly reports on progress of current projects, including:
• Development of content
• Status reports on pre and post assessments conducted
• Evaluate organisational performance to ensure that training is meeting business needs and improving performance
• Monitor and control for regional team, not limited to:
•  fuel expenses
•  travel and event bookings 
•  cash-card spend.
•  data expenses
•  leave management

Stakeholder Engagement

• Actively build, maintain and grow strong relationships with clients and internal stakeholders
• Manage client and customer expectations and the effective flow of information
• Manage relationships with external service providers, ensuring excellent service at all times
• Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms
• Engage with the People Team to ensure all training content is relevant and accurate

Shared Services Support

• To Fleet team on fuel card usage and feedback
• To IR team on employee matters
• To Finance team on cash cards and other requests
• To the OI team for Database management and analysis
• To the OI team for compliance management, tracking and corrective action
• To HR and internal teams for Employee onboarding and offboarding

Requirements

• Minimum Qualifications: Diploma or Degree/NQF level 7
• Minimum Experience: 6-8 years’ Training and Facilitation in FMCG Telecommunications management experience advantageous
• Knowledge, Skills & Abilities: Communication skills (verbal & written)
• Business report writing
• Creative design skills
• Learning, curriculum design theory and systems knowledge
• Conflict management skills
• Relationship building
• Administration skills
• Organisational awareness
• Ability to work under pressure
• Adaptability
• Attention to detail

Key Competencies:

• Transformative leadership
• Judgement & decision making
• Emotional maturity
• Coaching & development of others
• Team leadership
• Impact & influence
• Critical thinking
• Organisational awareness
• Analysis & problem solving
• Establishing networks
• Industry & business awareness
• Service excellence