Job Opportunities at Smollan

Description
Job Summary:

• To develop, facilitate and supervise training program for Samsung employees. Further, to assess business needs, implement training and development plans and facilitate a variety of training programs that enhance the effectiveness of the workplace.

Key Responsibilities and Deliverables:

• Identification and Analysis of Individual and Organisational Learning Needs
• Accurately identify and define required learning outcomes and content
• Analyse business needs and create a specification for the development of learning programmes and interventions
• Analyse if the learning outcomes have been achieved, once training has been carried out and assessments completed
• Identify actions to be taken to correct concerns that have been found pertaining to the assessments
• Continually evaluate and benchmark training and coaching needs (learners and trainers)
• Gather information about products and objectives in relation to key needs and requirements of the business unit
• Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms

Develop and Deliver Training Material

• Develop a comprehensive curriculum to cater for respective training needs and ensure that learning outcomes are matched
• Create and revise learner guides, facilitator guides, lesson plans, assessment guides and presentations
• Update training material and content every 6 to 12 months, ensuring a continuous feedback loop is maintained
• Develop a series of formative and summative activities and assessments which enable learners to achieve the intended outcome and use an appropriate methodology consistently
• Ensure the best platform and software is used to develop learning content and conduct pre and post assessments
• Ensure all learning content has been copyright and edited before rollout
• Pilot content and improve on identified areas
• Ensure pre and post assessments are redone if the pass rate has been poor
• Conduct ‘train the trainer’ for facilitators on all new training content developed
• Conduct post implementation reviews for designed and implemented training programmesUpdate programme as per post implementation review

Workplace Learning and Coaching Interventions

• Ensure structured, targeted, and professionally facilitated workplace learning and coaching interventions
• Investigate and evaluate individual performance issues and identify training and coaching opportunities
• Provide ad hoc business-appropriate coaching and training as required
• Apply principles of adult learning in line with business outcomes and ensure effective facilitation in presenting all training
• Assess employees’ skills, performance, and productivity to identify areas of improvement
• Follow training administration process (e.g., registers, feedback on non-attendance, etc.)

Assessments and Evaluations

• Identify and assess the training needs of the organisation through job analysis, career paths and consultation with managers
• Prepare learners for the assessment by explaining and discussing assessment process, appeals procedure, purpose, methods and documents
• Conduct assessment following established procedures and make assessment decisions about learner's competence by evaluating evidence collected against assessment criteria
• Provide feedback to the learner in line with assessment principles and procedures
• Evaluate the way in which assessment was conducted and actively look for ways to enhance or optimise the process
• Research New Innovations
• Conduct research in order to identify best practice
• Identify and implement new technologies and instructional design tools to simplify the development and delivery of effective training programmes

Operational Management

• Drive results through targeted and tangible training
• Ensure cost analysis, audience and scope of the respective project is signed off with department head
• Effective reporting and data management on Innovation projects
• Compile weekly reports on progress of current projects, including:
• Development of content
• Status reports on pre and post assessments conducted
• Evaluate organisational performance to ensure that training is meeting business needs and improving performance
• Monitor and control for regional team, not limited to:
•  fuel expenses
•  travel and event bookings 
•  cash-card spend.
•  data expenses
•  leave management

Stakeholder Engagement

• Actively build, maintain and grow strong relationships with clients and internal stakeholders
• Manage client and customer expectations and the effective flow of information
• Manage relationships with external service providers, ensuring excellent service at all times
• Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms
• Engage with the People Team to ensure all training content is relevant and accurate

Shared Services Support

• To Fleet team on fuel card usage and feedback
• To IR team on employee matters
• To Finance team on cash cards and other requests
• To the OI team for Database management and analysis
• To the OI team for compliance management, tracking and corrective action
• To HR and internal teams for Employee onboarding and offboarding

Requirements

• Minimum Qualifications: Diploma or Degree/NQF level 7
• Minimum Experience: 6-8 years’ Training and Facilitation in FMCG Telecommunications management experience advantageous
• Knowledge, Skills & Abilities: Communication skills (verbal & written)
• Business report writing
• Creative design skills
• Learning, curriculum design theory and systems knowledge
• Conflict management skills
• Relationship building
• Administration skills
• Organisational awareness
• Ability to work under pressure
• Adaptability
• Attention to detail

Key Competencies:

• Transformative leadership
• Judgement & decision making
• Emotional maturity
• Coaching & development of others
• Team leadership
• Impact & influence
• Critical thinking
• Organisational awareness
• Analysis & problem solving
• Establishing networks
• Industry & business awareness
• Service excellence

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Description
Job Summary:

• To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt

Key Responsibilities and Deliverables:

• Customer Experience Management
• Manage customer vetting and registration

Manage rental process

• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management
Monitoring and managing inventory including the;

• Storing
• Tracking
• Maintaining of equipment
• Charging devices
• Managing & Ensuring Compliance
• Standards & Discipline Management
• Brand Management & Compliance onsite

HSSE compliance

Non-Compliance Escalation

Reporting and KPI's

• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Key Competencies Organisational commitment Teamwork and collaboration Relationship building

• Agility
• Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
• Analysis & problem solving Sales orientation
• Quality and detail excellence Communication

Requirements

Minimum Qualifications:                    

 Matric

Minimum Experience:                          

•  2-3 years’ experience in commission-based sales in Retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy

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Description

• Strategy and Tactical Plan Management
• Stakeholder Management
• Profitability, Sustainability and Sales Targets
• New Business Development
• Operations Management

Requirements

• 5-10 years’ experience in a Retail/Sales/Telco/Financial Services environment
• Relationship building
• New business development skills
• Leadership skills
• Planning & Coordination
• Field management
• Influencing skills
• Negotiation skills
• Time management

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Description

• We are on the lookout for a Field Manager in KZN- Durban

As a Field Manager, you will be responsible for:

• Pro-Active Operational Excellence
• Business Insights and Execution
• Teamwork and Self-Management
• Stakeholder Engagement
• People Management
• Manage Promotional Activity
• Achieve POP Objectives
• Monitor New Innovations
• Efficient Achievement of Targets
• Control Expenses

Requirements

• 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
• Relevant Diploma at NQF level 5
• Own car and Driver’s license
• Communication skills (verbal & written)
• Analysis & problem solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills

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Description

• Sales Tracking|
• Co-Ordination of Trade Visits|
• Budget Management|
• Office Administration|
• Diary Management and General Administration |

Requirements

• 2-3 years secretarial / admin experience, preferably in retail / FMCG||Essential 
• Grade 12/NQF level 4
• Must be proficient in MS excel and power point
• Financial management skills
• Time management
• Planning & organising skills
• Communication skills (verbal & written)
• Sales objective achievement skills
• Interpersonal skills
• Attention to detail

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Description

• Effective client and customer relationship management|
• Achievement of sales targets|
• Effective operational management|
• Effective people management |
• Effective budget and financial management (as required by Business Unit)|
• Effective knowledge sharing (including management of field intelligence)|
• Effective administration and asset management|
• Effective teamwork and self-management|

Requirements

• 5 – 6 years’ relevant experience in FMCG or sales environment|5|Essential / Minimum|0-5 years|
• Relevant Diploma or Degree at NQF level 7
• Strategic thinker and analytical skills
• Ability to influence and motivate others
• Excellent leadership
• Good business and financial acumen