Product Consultant (Tembisa) at Smollan

Description
Job Summary:

• To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt

Key Responsibilities and Deliverables:

• Customer Experience Management
• Manage customer vetting and registration

Manage rental process

• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management
Monitoring and managing inventory including the;

• Storing
• Tracking
• Maintaining of equipment
• Charging devices
• Managing & Ensuring Compliance
• Standards & Discipline Management
• Brand Management & Compliance onsite

HSSE compliance

Non-Compliance Escalation

Reporting and KPI's

• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Key Competencies Organisational commitment Teamwork and collaboration Relationship building

• Agility
• Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
• Analysis & problem solving Sales orientation
• Quality and detail excellence Communication

Requirements

Minimum Qualifications:                    

 Matric

Minimum Experience:                          

•  2-3 years’ experience in commission-based sales in Retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy