Operator: Docucare Cape Town at Altron Bytes Systems Integration

Job Description

Key Responsibilities:  

• Check all machines on a daily basis and perform first-level maintenance such as the topping up of all consumables, polishing of the glass plates, cleaning of all rollers, etc.
• Investigate all machine faults as soon as they are reported and resolve where the resolution falls within the incumbent’s capabilities.
• Escalate all machine faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
• Monitor consumable levels and ensure that orders are placed timeously where minimum order levels have been reached.
• Interface with the Site Manager, and advise of all trends concerning machine availability, machine utilization, consumable utilization, and new user requirements that may have become apparent.
• Maintenance of Print service terminal devices.
• Must be able to work shifts and weekends.

ACCOUNTABILITY

• Revenue under management
• Differs Based on BU
• Budget under management
• Differs Based on BU

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal: 

• ABDS

Reasons for Interaction:

• Update on site and machine concerns

External: 

• Customer

Reasons for Interaction: 

• Assist customer where applicable

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric.

Other requirements

• PC literate.
• Hardware skills.
• Ability to interface with all levels of technical support and end user personnel.
• Customer service, attention to detail & quality (Behavioral Skills).
• In some locations, specific language requirements are essential.
• Relevant Industry/Domain knowledge 
• Presentation and dress code.

Competencies

Behavioral Competencies

• Communication and information
• Following and adhering to Processes and Procedures
• Form part of a culture aligned to Altron’s strategy with regards to purpose; vision; values and goal.

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)