Ops Manager: Dealer Financial Management at Telkom

Core Description

• To ensure accurate and timely management of 3rd party and internal channel commission payments through compiling reconciliations, validating claims and invoices, maintaining compliance with agreements, and tracking financial performance across various channels.
• This role is key to supporting internal and external stakeholders, including auditors, by maintaining transparent, audit-ready records and enabling accurate reporting and financial controls within Openserve’s channel partner ecosystem.

Job Responsibilities

Reconciliation & Reporting

• Compile accurate reconciliation statements for 3rd party channels as per commission agreements and incentive letters.
• Prepare, validate and distribute reports for invoicing, and ad hoc reports.
• Maintain and organize all calculations and reports on shared drives.

Query Management & Stakeholder Support

• Receive, investigate, and resolve commission or incentive queries from internal teams, third parties, and auditors.
• Ensure timely, structured feedback and maintain clear records for all engagements.

Commission Processing & Payment Accuracy

• Track and reconcile expenses and commission payments for various channels.
• Validate dealer invoices for VAT compliance and alignment with Openserve requirements.
• Process input journals and submit accurate data for monthly provisioning and payment tracking.
• Check and validate completed orders for incentive payments.

Clawback & Adjustment Handling

• Manage clawback verifications, approvals, and rectifications in line with Delegation of Authority.

Policy & Process Development

• Contribute to the design, implementation, and maintenance of policies, procedures, and guidelines related to commissions, incentives, and clawbacks.

Team & Performance Management

• Lead and manage team performance through setting standards, coaching, feedback, and corrective actions where necessary.
• Foster a culture of accountability, accuracy, and continuous improvement.
• Campaign management & channel support.

Core Competencies

Functional Knowledge

• Business Structures; Dealer and Third-Party Agreements; Commission & incentive payments; Order management systems. Reconciliation; Process Development; Computer Software; Analytical; compliance and audit support; VAT Compliance; Financial Reporting; Audit Readiness

Functional Skills

• Customer Relationship Management; Team Participation; Reconciliation Analysis; Analytical; Communicating; Decision Making; Problem Solving; Business Acumen

Competencies (Behaviour)

• Motivated; Proactive; Analytical; Detail-oriented; Accountable; Deadline-driven; Collaborative team player with customer-centric mindset; Able to manage high workloads under pressure with accuracy

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Additional Information

Qualifications:

• Qualification in Finance, Accounting, or related field.

Special requirements:

• Working knowledge of 3rd party agreements and channel commission processes.
• May be required to work after hours during peak reconciliation or reporting periods.

Special Requirements

• Valid Drivers license

Physical Requirements

• None

Key Stakeholders

• Internal and external finance teams
• 3rd party channels
• Sales
• Audit
• Commercial and Legal teams