Ops Manager - Domestic & Cross Border at DHL

• Currently, we are seeking for an Ops Manager - Domestic & Cross Border. In this role, the successful candidate is to coordinate the road freight/ Saloodo! operations strategy and plans to deliver a smooth supply chain and operational model for the targeted business volumes, meet standards and exceed quality standards in line with business strategy and objectives, corporate guidelines,and policies.

Main Tasks and Key Responsibilities

• Coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform
• Ensures that Saloodo! provides consistent customer experience to carrier & shippers – considering local requirements as needed
• Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business
• Monitor the day-to-day operations of the team to provide smooth logistics operations
• Supervise and resolve issues in delivery of activities to ensure smooth operational flow
• Ensure planning and management of human resources, materials and logistics infrastructure to deliver logistics services to our clients
• Support other team members by supervising operations and provide backup for absence/ peaks in operational activities
• Conduct regular reviews with Carriers on operational performance and delivery against the agreed performance objectives
• Analyse daily, weekly and monthly development of key KPIs
• Support business development/ account management on contractual/ commercial issues and customer/ Carrier renewal planning
• Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan
• Communicate policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality
• Detect issues, identify opportunities and implement practices focusing on delivering improvement and enhanced productivity
• Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! platform
• Manage country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings
• Establish regular carrier meetings and ensures that these are conducted for all key carrier’s quality
• Oversee, develop and manage all road freight operations.

Job Requirements

• Extensive knowledge in export & import Operations
• CCO certified user on CW1
• Admin user capability on SALOODO!
• Good administration skills
• Great command of Microsoft Office applications (especially Excel)
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a great telephone etiquette
• Be a team player
• Be able to work under pressure and be an achiever
• Must be self-motivated
• Must have good inter-personal skills
• Good negotiating skills and be able to influence customers & suppliers
• Ability to work unsupervised
• High level of attention to detail
• Achievement oriented

Job Skills

Customer Orientation

• Is focused on Identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.

Business Acumen

• Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of the company.

Analytical & Decision Making:

• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation:

• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork:

• Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions. Competency segment ‘Personal’ Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

Communication

• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self-Management

• Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive

Job Qualifications & Experience:

• 3 years’ experience directly related to the duties and responsibilities specified.
• Must have a Matric Preferable tertiary education including Degree.