Ops Specialist: Campaign Operations at Telkom

Core Description    

• Responsible for supporting the CVM campaign specialists in the planning and execution of targeted campaigns/ programs/ processes in support of defined segment strategies. The focus will be on the customer lifecycle, and may include acquisition, on-boarding, up-sell/cross sell, usage stimulation, recharge contextual offers and churn prevention.

Competencies    
FUNCTIONAL KNOWLEDGE

• Marketing; Marketing Procedures; Negotiation; Business Acumen Customer Insight/ Research; Customer Value Management; Business Acumen; Direct Campaign Management/ Direct Marketing/ CRM; Direct Marketing Principles; Telecommunication Industry; Market Trends; Stakeholder Management; Campaign Management

FUNCTIONAL SKILLS

• Planning, Organising & Execution; Presentation Techniques; Computer Applications; Project Management; Negotiation Techniques; Writing Customer focus; Proactive; Innovative; Stress tolerant; Assertive; Integrity; Drive for Results; Creative; Strategic thinking; Communicating with Impact; Opportunity driven; Team Work; Values aligned to Telkom's values (CHART); Cost Conscious; Goal Orientated; Committed; Punctual
• Techniques; Creative; Planning; Analytical Thinking; Marketing Techniques; Interpersonal; Cross-functional teamwork

ATTITUDES/ LEADERSHIP COMPETENCIES

• Customer focus; Proactive; Innovative; Stress tolerant; Assertive; Integrity; Drive for Results; Creative; Strategic thinking; Communicating with Impact; Opportunity driven; Team Work; Values aligned to Telkom's values (CHART); Cost Conscious; Goal Orientated; Committed; Punctual

Qualifications    

• Relevant 3 year Degree/ Diploma (at least NQF level 6) in IT/ Marketing/ Business Management

Experience    

• 3 Years relevant experience; Telecommunications experience will be an advantage