Ops Specialist: DCO Systems Mgt Control at BCX

Key Deliverables / Primary Functions

• Manage and maintain various management systems and reports as per request from management and clients.
• Review and extract contract information to align with process deliverables and SLA measurements and reporting.  
• Provide risk register reports and routine daily operations reports to various clients.  
• Attend various Operational Team Meetings on various levels to ensure that all possible risks are recorded and minimised as far as possible.
• Compilation of various weekly and monthly reports in line with various SLA’s for the clients.  
• Assist with ad-hoc system administration on various tasks within the dedicated system.
• Undertake root cause analysis and troubleshooting across systems to resolve incidents as and when they occur.

Core Functional Skills & Knowledge

• Microsoft Office
• Power BI
• System Administration
• Process Orientation
• Attention to detail

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in ITSM systems and IT & or Business Processes

Or

• 5 years’ experience in ITSM systems and IT & or Business Processes