Ops Specialist: IT Business Analysis at Telkom

Core Description

• To take high-level business plans, ideas or requirements, and translate them into concrete high-level specifications, and scoping documents, for small to medium projects.
• The specifications produced will describe how the solution integrates with both the business processes and products, and the existing IT infrastructure. It will be required that Telkom's solutioning process is followed, and that Telkom's standard documentation is used.

Job Responsibilities

Compiled Project Scope

• Identify information sources
• Research existing applicable components
• Conduct scoping workshop
• Develop conceptual entity model
• Develop conceptual process model
• Establish scope consensus
• Confirm workshop results
• Compile high-level scoping report
• Obtain sign-off for high-level scoping report

RANGE

• Telkom projects
• Standard For Gate 1 Scope Document
• Preliminary Scope & Definition Iterations Methodology
• Standard For User Report
• Standard For BAA Completion Report

Compiled High Level Business Model

• Conduct high-level business model workshops
• Estimate processes frequencies
• Compile high-level business model
• Establish high-level business model consensus
• Confirm workshop results
• Perform gap analysis
• Define entities, sub-entities and possible attributes
• Define relationships
• Merge applicable entities
• Define & decompose processes
• Compile processes dependency diagrams
• Compile high-level functional model

RANGE

• Telkom business areas
• Standard For Gate 2 High-Level Specification
• Standard For User Report
• Standard For BAA Completion Report
• Current System Analysis Report

Tested Stability

• Conduct high-level stability testing workshop
• Identify probability of business changes
• Analyze impact of identified business changes
• Build resilience into high-level business model
• Validate high-level business model
• Establish high-level stability consensus
• Compile high-level stability report
• Refine high-level business model
• Confirm workshop results

RANGE

• As per Compiled High Level Business Model output

Compiled High Level Business Analysis Report

• Validate high-level business model against scope
• Refine high-level business model
• Conduct review workshop
• Review high-level business model with business
• Establish workshop consensus
• Confirm workshop results
• Compile high-level business area analysis completion report
• Obtain sign-off for high-level business area analysis completion report

RANGE

• As per Compiled High Level Business Model output

Compiled Business Case

• Split business area into sub business areas
• Compile business case
• Obtain sign-off for business case
• Determine scope per sub business area
• Coordinate with business system architecture
• Compile sub business area scoping reports
• Obtain sign-off for sub business area scoping reports
• Analyze process benefits
• Prioritize sub business areas
• Compile cost benefit analysis
• Compile risk analysis

RANGE

• Telkom business areas
• Standard For Feasibility Study Report

Performed High Level Feasibility Study

• Compile RFI's/RFP's/RFB's
• Distribute RFI's/RFP's/RFB's
• Compile evaluation criteria for RFI's/RFP's/RFB's
• Evaluate RFI's/RFP's/RFB's
• Evaluate in-house solution alternatives
• Conduct high-level feasibility workshop
• Establish selection consensus
• Compile high-level feasibility study report
• Obtain sign-off for high-level feasibility study report

RANGE

• As per Compiled High Level Business Model output

Provided Solution Support

• Assist in detailed business area analysis
• Assist in prototyping
• Compile system test plan
• Compile/assist in compiling user manual
• Conduct/assist in training
• Verify testing
• Validate project deliverables against specifications

RANGE

• Telkom solutions
• Communicate With Project Team On Results Of High-Level Analysis
• Transfer Specific Project Knowledge To Project Manager
• Assist With Gate 3 Of The Solutioning Process

Core Competencies

FUNCTIONAL KNOWLEDGE

• Telkom Strategy; IT Infrastructure; Technical Equipment; Solution Processes; Business Management; IT Strategy

FUNCTIONAL SKILLS

• Interviewing & Listening; Facilitation; Observational; Analytical; Writing; Organizational & Time Management; Teamwork; Relationship-building; Negotiating; Modelling; Requirements Management; Change Management; Reporting

Certifications

Education

• NQF 6: National Diploma/ Advanced Diploma/ Certificate in Information Technology

Experience

• 3 Years relevant experience

Additional Information

Experience:

• Preferably IT-related.

Special Requirements:

• Able to communicate effectively with senior and junior levels within the organisation.