Order to Cash (OTC) Specialist at BASF

Duties will include the following:

• Sales Order Management (per respective order strategy MTS, MTO, MTF, MTB) including order receipt, timely acknowledgement, availability check, order entry and FIFO allocation in close contact with related parties within BASF.
• Keeping customer updated with regular information pertaining to orders and shipments. Guiding sample process and relevant sample stock.
• Credit Management: monitoring customer over-dues and support in resolving account related queries.
• Effective communication with CRM Team with regards to FSCM process to ensure proactive in-house resolves.
• Customer Master data management: ensure master data is always up to date and optimized.
• Non-Conformance Management: process non-conformance with relations to the OTC process and order adjustments.
• Resolution of all sales and/or customer related queries. On-time, accurate and visible reporting on required business unit and team reporting.
• Inventory management through supporting S&OP with monitoring and balancing supply and demand while in full support in giving input to aging stock as well as efficient material and batch management; at the same time ensuring that DIVs are adhered to and monitored together with S&OP Planner.
• Accurate and efficient entry of order; automation of SD processes (PPI).
• Support in initiatives on rolling out and implementation of the GB/OS Customer Service strategy.
• Adhere to and align with Global Sales required KPIs.
• Be responsible and accountable in ensuring that backup is sufficiently trained as per the OTC SOPs and respective BU desk profile, and that emergency communication channels are established.

QUALIFICATIONS:

• Bachelor's degree in Business, Logistics & Supply Chain or equivalent tertiary education
• Minimum 3 years of experience with Customer Services & Supply Chain in Southern Africa Market
• Solid SAP experience and sufficient Microsoft Office computer skills
• Excellent interpersonal skills