Order to Cash – Process Associate - English – On Site Johannesburg!-RET004892 at Genpact

Responsibilities

In this role, you'll manage all the activities related to Order to Cash domain:

• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
• Responsible for all cash application activities and ensuring all Log updated
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
• Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
• Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
• Driving process improvement initiatives may require participation and contribution to special projects
• Accomplish all responsibilities in line with client compliance and integrity requirements
• Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
• Meeting individual SLAs

Qualifications we seek in you!

Minimum qualifications

• Graduate preferably Business Commerce
• Relevant work experience in Order to Cash
• Fluent in English

Preferred qualifications

• AR domain understanding (not required for fresher)
• Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
• Exposure to ERP’s (SAP/Oracle) on AR module
• Knowledge of MS office (excel, word)