Organisational Development Specialist at MiWay Insurance Limited

About the role

• MiWay is seeking an innovative and results-oriented Organisational Development Specialist to join our dynamic team.
• In this role, you will play a crucial part in shaping the future of our organisation by:

Driving Operational Excellence: 

• Enhancing operational efficiency through the implementation of planned change initiatives.

Fostering Talent Development: 

• Developing and implementing effective learning and development programmes, leveraging learning technologies and engaging learning communications.
• Ensuring talent development aligns with business objectives.

Strategic Talent Management: 

• Conducting comprehensive organisational assessments to identify current and future talent needs.
• Designing, planning, and implementing impactful learning interventions (both in-class and online).
• Developing and managing learning communication strategies and processes.
• Identifying and implementing appropriate learning technologies.

Leadership Development: 

• Supporting leadership development initiatives.

Data Analysis and Insights: 

• Analysing data to identify trends, measure program effectiveness, and make data-driven recommendations.

Collaboration and Stakeholder Management: 

• Collaborating effectively with various departments across the organisation.

Change Management: 

• Facilitating and supporting organisational change initiatives.

Role Responsibilities

• Conducting organisational assessments to identify areas where the organisation could improve its performance, culture, or structure.
• Developing and implementing training programmes to enhance employee skills and knowledge.
• Facilitating change management efforts, including communications and training.
• Designing and implementing performance management programmes to ensure that employees are meeting performance standards and goals.
• Coaching managers and employees on leadership and teamwork.
• Analysing data and creating reports to identify trends and opportunities for improvement.
• Collaborating with other departments to ensure that the organisation is aligned with its mission and goals.
• Promote a culture of continuous improvement within the organisation and help it adapt to changes in the market and industry.
• Writing clear, measurable, and achievable learning objectives. 
• Selecting and applying appropriate instructional methods (e.g., classroom, online, blended learning, simulations, case studies).
• Designing and developing engaging and effective learning materials (e.g., presentations, workbooks, eLearning modules, videos).
• Designing and implementing formative and summative assessments to measure learning outcomes and program effectiveness.
• Proficient in utilising learning technologies (e.g., LMS, authoring tools, video conferencing, virtual classrooms). 
• Designing inclusive learning experiences that accommodate diverse learning styles and needs.

Key responsibilities

• Assessing the development needs of all operational, business, and functional units, as well as evaluating and overseeing the implementation of organisational development strategies and processes.
• Leading the design, development and implementation of programmes, policies and strategies customised to fulfil organisational development needs and achieve programme objectives.
• Measuring the achievement of established goals. 
• Supporting individual development plans for executives and emerging leaders. 
• Offering comprehensive consultation services to employees at all levels around policies, procedures, conflict resolution, problem-solving, compliance, and litigation prevention.
• Consulting with management on performance, organisational and leadership matters. 
• Managing performance reviews and feedback programmes and coaching managers on the performance review process and the appropriate feedback, language, and documentation they should use.
• Assessing and collaborating with management to address interpersonal and work-related issues, and consulting with supervisors and managers to identify suitable mediation approaches, such as coaching, skill programmes, etc.
• Collecting and evaluating input from all organisational levels regarding noteworthy accomplishments, areas for advancement, highlights, and concerns.

Qualification

• Minimum NQF7 or equivalent qualification in HR/HRD OR ETDP qualification

Experience

• Learning & Development/HRD & experience which provides the required skills, knowledge, and abilities for the role.
• Experience in L&D Project management, Organisational Design as well as Change Management.
• A minimum of 2 years’ experience as an OD specialist in a related industry.
• Minimum 2 year working knowledge of authoring tools (Articulate/Storyline)
• Experience in administering an LMS.