Organisational Effectiveness Specialist at Tongaat Hulett

Purpose of Role

• Responsible for leading and implementing the change management, organisational design and effectiveness agenda for the country.

Key Responsibilities
Change Management  

Develop and execute comprehensive end-to-end change management plans, encompassing;

• Change Impact Assessment 
• Change Impact Action Plan
• Stakeholder Analysis and Mapping 
• Stakeholder Engagement Plans 
• Change Readiness surveys 
• Change Readiness monitoring metrics
• Change Resistance Plans
• Lead the implementation of country wide change and transformation initiatives.
• Develop and execute strategic change management initiatives that drive sustainable change. 
• Build change management capability with the Human Capital team, enabling them to effectively deliver change management at their site. 
• Build change leadership capability amongst leaders, line managers and supervisors, enabling them to effectively guide their teams, departments and sites though organisational transitions, changes and transformations. 
• Identify change and transformation initiatives and co-develop with Line Managers, Head of Human Capital, People Business Partner, CoE’s implementation plans. 
• Build on the Tongaat Hulett change management framework, integrating other change management frameworks and methodologies accordingly. 
• Ensure that change management programmes are developed and delivered to the business in an agile and efficient manner, driving embedment and adoption. 
• Collaborate with peers across the organisation to align service offering, leveraging our scale, removing duplication of effort and creating efficiencies to deliver consistent and sustainable change management solutions. 
• Measure and track change readiness scores, implementing mitigation measures where there are areas of concern. 
• Develop and track performance metrics to measure the overall adoption and sustainability of change management initiatives. 
• Partner with the Communications Specialist to co-develop and implement engaging communication plans using various communication channels. 
• Partner with Talent & Learning Specialist to co-develop required training interventions and plans. 
• Mentor, train and coach Human Capital colleagues and line managers. 

Organisational Design 

• Ensure that organisational design initiatives are aligned with the company’s and operations strategic goals and initiatives. 
• Define and lead country wide organisational design projects that involve restructuring at a higher level. 
• Lead the redesigning of the overall structure of the operation to better align to strategic objectives and requirements. 
• Review and analyse organisational structures, operating models and workforce processes, and provide recommendations for efficiencies and improvements where relevant. 
• Lead cross-functional teams to ensure successful implementation of organisational design initiatives. 
• Build capability with People Business Partners and People Specialists, enabling them to execute required organisational design initiatives at sites. 
• Engage with key stakeholders to gather input, build consensus, and ensure alignment with the organisation's goals.
• Develop and implement innovative solutions to optimize workforce processes. 
• Design new processes that improve workforce productivity and efficiency.
• Ensure that workforce structures align with the organisations mission, vision and values. 
• Leverage new technologies and tools to enhance organisational systems and processes. 
• Foster a culture of continuous improvement by regularly reviewing and refining workforce processes. 
• Collaborate with senior leaders to ensure that projects support the overall business objectives. 
• Develop and track performance metrics to measure the effectiveness and success of organisational design initiatives. 

Organisational Culture 

• Identify areas for cultural improvement and develop comprehensive plans to drive organisational culture transformation. 
• Lead culture transformation initiatives, ensuring they align with the organisation’s strategic goals, mission, vision and values.
• Co-develop with the Head of Organisational Excellence behaviours and practices that support the organisations core principles. 
• Establish a change champion network and empower them with skills to advocate and lead change management and culture transformation efforts at various levels. 
• Responsible for the execution of the end-to-end employee experience survey.
• Review and analyse the employee experience survey results, building deep understanding of employee needs and areas of development. 
• Co-create strategies and initiatives with the Human Capital colleagues. 
• Implement strategies and initiatives to enhance and improve employee engagement across the operation. 
• Regularly monitor and evaluate the effectiveness of culture initiatives. 
• Conduct quarterly review sessions to monitor and track progress by site. 
• Leverage culture clubs and change champion network to gather feedback and insights from employees on their experience of the workplace culture. 
• Support the implementation of recognition programs that celebrate employee achievements and contributions. 

Leadership Development 

• Implement leadership and skills development strategy and framework for continuous learning and development in all levels
• Execute the Group leadership and skills development program for continuous learning and development
• Create training materials and resources tailored the organisations leadership needs. 
• Organise and lead training sessions, workshops and seminars aimed at enhancing leadership development. 
• Implement coaching and mentoring programme for future leaders
• Establish and maintain relationships with external training vendors and consultants

Experience & Behavioural Competencies Required 

• Degree in Psychology and registration as Industrial Organizational Psychologist(or closely related field); or Bachelors degree coupled with Psychometric Qualification is preferable
• 5 - 7 years relevant experience.
• Ability to identify critical stakeholders and build strong internal and external relationships.
• A problem solver with an innovative, resourceful and pragmatic approach.
• Team player with a strong, confident and assertive personality. 
• Commercial awareness – Able to demonstrate contribution to maximizing commercial performance though controlling costs and ensuring efficiencies where possible. 
• Learning agility.
• Influencing skills. 
• Bias for action. 
• Analytical and high attention to detail.

Closing Date Tuesday, 25 November 2025