OSM Administrator - Pretoria at CLS Human Capital Specialists

Requirements

Minimum education(essential)

• Matric

Minimum education(desirable)

• Certificate in Administration
• Required nature of experience
• Data Capturing
• Client Engagement
• Administration

Skills and Knowledge (essential)

• Remote Technical Support
• MS Office

Key Performance Areas, Weights and Objectives

Client Engagement 30%

• Provide enrichment support on relevant platforms and third party platforms.
• Provide accurate communication on client queries.
• Provide professional and accurate telephonic and written support.
• Proactive decision making and feedback regarding client queries.
• Assist with and resolve problematic areas with regards to submissions.
• Ensure that a professional image of d6 is represented.

Projects 50%

• Ensure that all relevant administration for projects are completed accurately in a timely manner.
• Assist with successful completion of projects.
• Ensure that the project is maintained while awaiting development.
• Meet project deadlines.
• Capture data accurately.

Training and Consultation 15%

• Assist with coordination of enrichment workshop training. (70%)
• Present training as and when required. (15%)
• Provide consultations as and when required.(15%)

Initiative Development 5%

• Detect issues and investigate ways to resolve them.
• Assist with creation and maintenance of enrichment documents, manuals and training.
• Conduct market research and identify new opportunities for revenue generation and client satisfaction.