OTC Specialist (Hybrid) at Avon

What you'll be doing:

• As an OTC Specialist, you’ll play a key role in managing credit risk and improving cash flow across our markets. You’ll work within global and local credit policies to ensure accurate and timely processing of transactions, reconciliations, and collections. You’ll support both internal teams and external vendors, helping to resolve queries, maintain data integrity, and improve the customer experience. Your attention to detail and problem-solving skills will help drive operational excellence and reduce bad debt exposure.

Key responsibilities:

• Managing credit exposure and applying risk policies to minimize bad debt.
• Processing daily cash applications and reconciling bank transactions.
• Handling payment corrections and vendor reconciliations within SLA timelines.
• Supporting debt collection processes and maintaining accurate customer data.
• Collaborating with call centre teams and managing data storage for debtor accounts.
• Liaising with DCA vendors and ensuring compliance with internal controls.
• Reporting on accounts receivable and supporting OTC-related tasks as needed.

What we're looking for:

• Strong understanding of OTC systems and processes, including cash application and collections.
• Excellent attention to detail, numeracy, and reconciliation skills.
• Ability to work independently and under pressure in a deadline-driven environment.
• Good interpersonal and negotiation skills, with fluency in English.
• Experience in customer service, data protection, and credit management.
• Proficiency in MS Office, especially Excel, and a proactive approach to problem-solving.