Outsourcing Sales Account Manager (Professional Services Consultant) at Sage

Job Description 

Responsible for generating revenue through direct sales, of Sage Outsourcing, via outbound calls to prospective marketing leads. Maintains an active pipeline, calls on prospects and works with the prospective customer through the entire sales cycle. Manage the sales relationship with new and existing customers by proactively contacting & meeting with customers to maintain a consistent high level of service delivery, whilst identifying further new business opportunities. Proactively contribute to the weekly planning process, providing market, competitive and customer data and insights. Works to coordinate internal resources as necessary to help close opportunities. Conversations are typically insightful, open ended and address the general business needs of the customer and how they can benefit from the use of Sage Outsourcing. Job has basic understanding of both Sage and the competitive landscape.

Key Responsibilities Key Accountabilities

• New Sales (Generate and respond to sales leads; completing a first response and converting them into sales; Be active on social media for Sage – LinkedIn, Twitter, etc.;
• Assist with customer briefings & sales readiness around the relevant products; Calling clients / on-site visits to provide the necessary information to the customer regarding our service scope/contract;
• Follow up calls; Providing accurate information to the Due Diligence team to perform due diligence and credit checks; Providing quotes and engagement agreements;
• Corresponding with legal in terms of changes to client contracts;
• Develop understanding of customers' diverse and specific business needs;
• Apply product knowledge to meet those needs; Be the expert in understanding technical / functional capabilities of Sage products;
• Eliminate existing or outstanding sales issues by troubleshooting and problem solving;
• Managing own diary in order to organise and prioritise daily and weekly goals;
• Contribute to team and progress meetings to update and inform colleagues about changes;
• Meet Outsourcing sales targets and Outsourcing sales performance KPI’s as prescribed by Outsourcing.
• Existing customers (Regularly liaising with existing clients to identify new business opportunities;
• Progressively manage an opportunity pipeline, closing all possible opportunities;
• Upkeep of electronic records using marketing, sales and training based technologies (CRM);
• High level project management of all new contracts and services to the prescribed clients; - Daily liaison with other members of the team to provide information and ensure that Customers receive excellent customer service and suppliers provide consistent services;
• Advising on changes and trends in the marketplace and the activities of competitors
• Marketing (Support vertical and horizontal marketing initiatives;
• Examine the needs of the primary regions through market studies, internet, magazine articles, customer interaction and other external sources;
• Representation at events and select sales and partner situations such as road shows, trade fares, end user events, and sales calls etc.
• Generate effective market introduction for new products and cross selling to existing customers;
• Follow marketing drives and promote them to end users via emails, telephone follow ups or direct meetings)

Required Competencies

• Customer Focused at the forefront of providing service excellence
• Action oriented and able to take on new tasks with enthusiasm
• Communicates Effectively especially when doing client meetings & Demos for potential new clients
• Trustworthy, able to gain the confidence and trust of others easily and honour commitments
• Innovative, able to spot opportunities to do things better and share best practice.
• Collaborative, building and maintaining strong working relationships and working with colleagues to meet shared goals.

Must Have

Skills, know-how and experience:

• Sage 300 People product knowledge
• Proficient in MS Word and Excel
• Excellent communication skills (English)
• Business maturity
• Target driven
• Excellent time management and follow-up skills
• Ability to work independently in dynamic and fast-paced environment
• Team player with the ability to share knowledge

Preferred

• Sage 300 experience
• Premier Payroll product knowledge
• Reliable transport for customer demo’s
• Previous sales experience in Payroll Outsourcing environment
• A “can do” attitude

Technical / Professional Qualifications

• B. Com Degree or similar work experience
• Certification as a VIP Premier and/or Sage 300 People Support Consultant or VIP Premier and/or Sage 300 People Consulting, or similar work experience