Part Time: Customer Onboarding Consultant at JD Group

Key Responsibilities:

Ensure adherence to legislative acts and internal company policies, practices, processes, and procedures in line with agreed SLA’s.

• Assess credit applications accurately and efficiently.
• Maintain sustainable service excellence.
• Exhibit effective self-management and teamwork.

Competency Requirements:

Technical Skills:

• Proficient in computer literacy.
• Basic knowledge of MS Excel and MS Word.
• Familiarity with SAP and other relevant systems and processes.
• Understanding of relevant legislation (CPA, NCA, etc.).
• Knowledge of credit granting principles.
• Basic business acumen.
• Credit product knowledge.
• Comprehensive knowledge of JD Group policies, practices, processes, and systems.
• Understanding of the JD Group Vision and Mission.

Professional Skills:

• Adherence to ethical responsibilities.
• Excellent telephone etiquette and voice quality.
• Strong listening, written, and verbal communication skills.
• Proficiency in conflict management and query handling.
• High emotional intelligence and risk assessment skills.
• Ability to process applications within set time and accuracy parameters.
• Strong mathematical skills.
• Drive and energy to perform effectively.