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Boldr is a purpose-driven outsourcing partner that builds customized solutions for fast-growing companies. We offer solutions in Data Management, Customer Experience, and Sales Enablement. You can learn more about our services on our website: www.boldrimpact.com We're also on a quest to rewrite the rules of outsourcing and lead our industry towards an ...
What you will do
Resolve tickets via email and (occasionally) on the phone with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to our engineering and product teams
Help to collect and analyze customer feedback, using ticket data to identify recurring issues that, when fixed, improve both the customer experience and the product, driving our mission to reduce food waste
Help to build and improve upon our debugging, triaging, and escalation protocol to make support at Afresh effective, timely, and a delightful experience for our end users
Deeply understand our Client's customers' needs, how our different Partners' needs differ, and serve as the voice of the customer
Grow with the organization and our needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
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