Parts and Service Division Vachancies at Epiroc

We require a result - oriented individual with a proven record of people management, commercial and negotiations skills, with strong ability to understand and manage your emotions so as to communicate effectively, avoid stress, overcome challenges and empathise with others. Its required deep knowledge and experience service agreement management.
You will be leading an energetic and ambitious team with varied experience.

Job Description

• Develop business plans, revenue forecasts, budgets, organizations based on current fleet and expected fleet coming into Operations
• Responsible for Profit & Loss and Balance Sheet of Contract
• Key driver will be Customer Relationship Management, negotiation and clear communication with focus on emotional intelligence.
• Ensure that all safety related aspects are managed and adhered to in each area of contract site
• To be the first Point of Contact for the customer at all levels, representing Epiroc Management
• Oversees that collaboration takes place with Site team, Technical Services, Product Management, Supply Chain and other support functions to assure that sufficient technical support for equipment and spare parts is available to achieve the agreed KPI of Service Contract
• You will be expected to provide dynamic leadership to the team to optimize deliverables for all three verticals of Contract (Operations - Technical Service- Training including Work Shop)
• Oversee technical training and development of PSD team to provide tools and processes for excellent service
• Drive and manage local team in a large matrix organization including planning, project site management, and Technical service teams via clear and transparent communication so as maximize outcome.
• Develop healthy relationships with all key stakeholders and drive Governance Structure formulated to meet customer at different levels in regular intervals.
• Support the Epiroc Group’s vision by contributing continuously to the Customer - Value and a Customer - Care driven culture
• Safeguard a safe and healthy working environment in your domain including Workplace, Workshops, Training Centre and Sites where we have Service Agreements. Ensure that "The Way We Do Things" & "Code of Conduct" is followed.
• Work closely with the division in order to support all activities and actively participate in current and future developments

Experience Requirement

• Minimum 10+ years’ work experience in large Contract / Project Management
• A result oriented & experienced Sales & Service Operations professional with Strong Financial & Analytical acumen
• Experience in Under Mining industry
• A proven record of accomplishment in aftermarket with a strong commercial knowledge.
• Proven ability to work under pressure

Knowledge/skills

• Knowledge & experience of products applications in Under Ground Mining is mandatory.
• Strong Negotiation skills
• Interpersonal, people management skills of a high order.
• Understanding & experience of sales & marketing tools.
• Proficient in use of MS Office/Outlook/Excel
• Strong process orientation and knowledge of Epiroc way of work is beneficiary
• Good proficiency in English is required

Educational Requirements

• Graduate in Mechanical/Mining /Mining Machinery/Civil Engineering.
• Post Graduate in Sales/Marketing Management would be an advantage.

Personality Requirements

• A self - motivated & open personality combined with track strong track record of good leadership
• Capacity to build good customer and ‘peer’ relationships.
• An outgoing team leader with a practical "hands-on" approach.
• Multi tasker with ability to handle stressful situations
• Positive outlook.