Parts Sales & Service Representative - P1 at Sandvik

The Role

• As the Part, Sales, and Service Representative, you will represent the SRP product lines in your defined area of responsibility (area and/or customer defined), through managing and supporting all dealers, direct business, and customers regarding after-market sales and service, and exploring new business opportunities.  This role is product support focused and concentrates on providing guidance and advice on the implementation of support strategies for the product range to our direct businesses and end customers in the Sales Area, to help ensure the growth of our after-market business.

Key Result areas

• Order intake vs budget/forecast per account.
• Revenue v budget/forecast per account
• AM Sales Growth %
• Customer Response rate (Case Management)
• NPS (Net Promoter Score) – per account

Key Performance Areas

The duties and responsibilities associated with this role will include, but are not limited to:  

The Parts, Sales, and Service Representative will:

• Proactively work with Account Manager and local Service Manager (where applicable) to schedule annual training seminars.
• Work closely with the Customer Account Manager and Customer Service Representative (where applicable) to provide supply contracts, recommend spare parts, proposals, etc. to our business network and identify areas of opportunity.
• Actively track equipment fleet and hour usage monthly.
• Identify sales opportunities based upon gaps in product line penetration and devise an action plan to capture this business.
• Develop specific parts and service solutions, utilizing Salesforce to track sales funnel and stage of each opportunity.
• Draft and present contract agreements for parts and service offerings.
• Assist Customers with finding new ways to expand our product base on key account visits.
• Manage business portal and business warranty monthly to ensure all purchased inventory is moved to prospective direct business.
• Have sound knowledge of CRM systems.
• Participate in S&OP (supply & operations meetings) to provide input on customer demand plans to assist with proactive demand planning and optimal inventory management

EHS Responsibilities:                   

• Adhere to Sandvik EHS requirements

Profile Required

• Grade 12 (Matric) or equivalent qualification
• Relevant Certificate / Diploma in Sales and marketing
• Qualification (diploma) in sales with at least 5 years’ experience in Crushing & Screening. A technical qualification will be an advantage
• Computer literacy and proficiency in Microsoft office, Word, Excel
• Strong customer service focus
• English proficiency
• Ability to work in a matrix organization environment.
• Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
• Ability to network within the industry and follow through on leads & opportunities.

Other Requirements

• Be willing to travel to other territories if the need arises.
• Must be a smart worker who is self-motivated, performance-based outcomes orientated and needs no supervision.