Patient Engagement Lead at Syneos Health Clinical Solutions

Job responsibilities

•    Leads the development, preparation, approval and distribution of materials relating to Patient Engagement tactics from sponsor contracting through to closure of Patient Engagement activities.  .
•    Leads the discussion and collaborates with study specific functional area leads to identify and evaluate fundamental issues pertaining to successful patient enrollment.  Interpret data to make sound and justifiable business decisions and ensure solutions are documented and agreed.   
•    Collaborates with study team to define and lead community outreach activities, including, but not limited to advocacy group liaison, attendance at local chapter events.  
•    Acts as main POC and SME for Patient Engagement, communicating with client to provide timely project updates and project related fiscal information. Collaborates with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and high quality.
•    Develops initial PEP (Patient Engagement Plan)or reviews and provide feedback of first draft Patient Engagement Plan developed by assigned Patient Engagement Specialist (PES).. Takes responsibility for periodic review of all subsequent updates as per scope of work.
•    Proactively identify the most appropriate vendor solution for the study and indication and per protocol specifics.  Ensure vendor is qualified and contracted per Syneos Health SOPs/Wis and is loaded into applicable finance systems.  Identify and independently resolve vendor related issues with LM notification. Provide updates regarding vendor issues during both regional and Global team calls.
•    Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies. Completes and documents scope changes.
•    Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or PE (patient engagement) consultation for existing projects already awarded to Syneos Health.
•    Serves as a mentor and/or provides project management oversight to more junior staff.
•    Leads or participates in change initiatives across and within the Site & Patient Access Business Unit.

Qualifications

Qualifications - External
What we’re looking for

• Previous experience within a CRO, Biotech or Pharmaceutical environment is essential. 
•    BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN) 
•    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet 
•    Strong presentation skills, interpersonal skills, as well as a team oriented approach 
•    Excellent verbal, written, communication and time management skills
•    Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work
•    Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
•    Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals.