Current vacancies at Syneos Health Clinical Solutions

Job responsibilities

•  Manages the development, preparation, approval and distribution of materials relating to Patient Engagement tactics from sponsor contracting through to closure of Patient Engagement activities.
•  Responsible for tracking and reporting of program metrics and management of all recruitment campaigns.
•  Collaborates with study team to define and lead site level activities, including, but not limited to following up with site staff to obtain metrics via applicable systems plus independently resolve any site issues that arise. 
•  Acts as main POC for Patient Engagement, communicating with client to provide timely project updates and project related fiscal information. May collaborate with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and high quality.
•  Conduct initial development of the Patient Engagement Plan and takes responsibility for maintaining all subsequent updates as per scope of work plus identify risks and recommend contingencies per indication.
•  Proactive planning and submission of all patient recruitment materials to Regulatory/Ethics Committee/Ministry of Health and approvals with the regulatory leads for national and global studies.  Ensures accurate documentation of approved material versions are acquired prior to proceeding with next steps of the development process.
•  Trains external vendor teams on project/protocol specific requirements so these teams can provide adequate support and coverage to projects.
•  Manage project within contracted direct/indirect budgets and timeline ensuring any out of scope activities are not initiated prior to being documented via budget update, communicated to the project management team and approved by the sponsor.  Makes recommendations to assist with PE related change orders for assigned projects.
•  Contributes to change initiatives across and within the Site & Patient Access Business Unit.

Qualifications

What we’re looking for

•  BA/BS in the biological sciences or related discipline in the natural sciences/health care
•  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet 
•  Strong presentation skills, interpersonal skills, as well as a team oriented approach.
•  Excellent verbal, written, communication and time management skills 
•  Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work  
•  Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment 
•  Bilingual skills preferred

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Job responsibilities

•  Assists PE Lead in the development, preparation, approval and distribution of materials relating to Patient Engagement tactics from initial concept through to closure of Patient Engagement activities.
•  Assists PE Leads with the initial set-up and ongoing management of all tracking tools and assumes responsibility for ensuring all tracking systems are appropriately updated.
•  Collaborates with the study team to ensure all Patient Engagement tactics are approved prior to distribution and appropriately utilized by study staff.
•  Requires occasional communication with client, project manager, project team, and study sites to address and resolve issues with projects.
•  Assists with initial development of the Patient Engagement Plan and takes responsibility for maintaining all subsequent updates as per scope of work, when suitably trained.
•  Coordinates all patient recruitment materials regulatory/Ethics Committee/Ministry of Health submissions and approvals with the regulatory leads for national and global studies.
•  Manages selected vendor partners in accordance with awarded indirect budget and escalates issues to PE Lead as needed.
•  Provides input to PE Lead to assist with PE related change orders for assigned projects ensuring any out of scope activities are escalated to PE Lead prior to implementing.

Qualifications

What we’re looking for

•  BA/BS in the biological sciences or related discipline in the natural sciences/health care
•  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
•  Strong presentation skills, interpersonal skills, as well as a team oriented approach
•  Excellent verbal, written, communication and time management skill. 
•  Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work 
•  Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment. Bilingual skills preferred
• Get to know Syneos Health

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Job responsibilities

•    Leads the development, preparation, approval and distribution of materials relating to Patient Engagement tactics from sponsor contracting through to closure of Patient Engagement activities.  .
•    Leads the discussion and collaborates with study specific functional area leads to identify and evaluate fundamental issues pertaining to successful patient enrollment.  Interpret data to make sound and justifiable business decisions and ensure solutions are documented and agreed.   
•    Collaborates with study team to define and lead community outreach activities, including, but not limited to advocacy group liaison, attendance at local chapter events.  
•    Acts as main POC and SME for Patient Engagement, communicating with client to provide timely project updates and project related fiscal information. Collaborates with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and high quality.
•    Develops initial PEP (Patient Engagement Plan)or reviews and provide feedback of first draft Patient Engagement Plan developed by assigned Patient Engagement Specialist (PES).. Takes responsibility for periodic review of all subsequent updates as per scope of work.
•    Proactively identify the most appropriate vendor solution for the study and indication and per protocol specifics.  Ensure vendor is qualified and contracted per Syneos Health SOPs/Wis and is loaded into applicable finance systems.  Identify and independently resolve vendor related issues with LM notification. Provide updates regarding vendor issues during both regional and Global team calls.
•    Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies. Completes and documents scope changes.
•    Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or PE (patient engagement) consultation for existing projects already awarded to Syneos Health.
•    Serves as a mentor and/or provides project management oversight to more junior staff.
•    Leads or participates in change initiatives across and within the Site & Patient Access Business Unit.

Qualifications

Qualifications - External
What we’re looking for

• Previous experience within a CRO, Biotech or Pharmaceutical environment is essential. 
•    BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN) 
•    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet 
•    Strong presentation skills, interpersonal skills, as well as a team oriented approach 
•    Excellent verbal, written, communication and time management skills
•    Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work
•    Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
•    Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals.

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Job responsibilities

•    Works collaboratively with internal stakeholders (e.g., BD, BU, functional, medical, finance, and proposals leads) to develop creative strategies that effectively articulate customer needs and win themes critical to generating new business awards.
•    Conducts qualitative and quantitative research to create customized and compelling business development documents focused on client solutions that highlight company differentiation, innovation and operational strategy.
•    Produces high quality, customer-specific deliverables aligned with Syneos Health corporate strategy, metrics, style and branding parameters.
•    Ensures effective communication among internal stakeholders throughout the process so that the strategy drives the project and the final document achieves its goals.
•    Meets deadlines consistently by establishing priorities and target dates for document contributions, review, and approval by key stakeholders including executive leadership.
•    Supports BD/BUs on other pre – and post-submission needs (e.g., pre-sell documents, capabilities and bid defense slides, concept/white papers, etc.)  to ensure the core business and operational strategies from the original document are effectively and consistently communicated through subsequent deliverables.
•    Engages in special projects that support communications or BD initiatives bridging and delivering on the needs and agendas of Corporate, BU, and/or BD leadership.
•    May perform other duties as assigned by line manager.

Qualifications

What we’re looking for

•    BA/BS in life sciences, marketing, communications, business administration or a related discipline. 
•    Clinical CRO experience 
•    Expert knowledge of the drug development process including functional operations and regulatory guidelines and directives.
•    Demonstrated ability to evaluate scientific and business information (e.g., clinical trial protocols) and use conclusions to write persuasive and technical sales documents.
•    Advanced proficiency in Microsoft® Office Suite (Word, Excel, and PowerPoint). Experience with SharePoint and additional industry-related tools preferred.
•    Excellent oral and written communication skills; fluent in reading, writing, and speaking English.
•    Strong project and process management skills with ability to lead and mentor others.
•    Strong interpersonal, organizational, analytical and negotiation skills. 
•    Ability to work under pressure in a deadline driven environment while maintaining accuracy, quality, and detail.
•    Resourceful and proactive with proven ability to handle multiple competing priorities simultaneously
•    Keen observer, listener, and communicator with problem solving abilities.
•    Strong orientation toward customer service and high level of personal responsibility and quality.
•    Ability to work under pressure in a deadline driven environment while maintaining accuracy, quality, and detail.
•    Resourceful and proactive with proven ability to handle multiple competing priorities simultaneously
•    Keen observer, listener, and communicator with problem solving abilities.
•    Strong orientation toward customer service and high level of personal responsibility and quality.

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JOB SUMMARY

• The Associate Director, Service Management is responsible for managing enterprise processes for service readiness, inventory, and changes.  The Associate Director ensures that new services are ready for implementation, strives for a comprehensive and accurate inventory of all existing services, and processes service changes in a compliant and efficient manner.  The Service Management team reports to the Associate Director.  The Associate Director reports to the Senior Director, Business Partner & Enterprise Architecture.

JOB RESPONSIBILITIES

•       Manage ServiceNow Configuration Management Database (CMDB) for comprehensive and accurate visibility to IT environment.
•       Work with various stakeholders and Configuration Item (CI) owners to ensure the quality of the CMDB data and all CIs are up to date.
•       Monitor and maintain the health and accuracy of the CMDB by leveraging dashboards and driving resolution of health issues with CI owners.
•       Conduct CMDB data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations.
•       Recommend, design, plan, and implement automation to improve the CMDB processes.
•       Manage CMDB roadmap and demand for issues and enhancements.
•       Manage CMDB governance and adoption.
•       Manage service readiness process to introduce new services into the environment.
•       Timely and compliant processing of System Support & Maintenance Plans (SSMPs).
•       Manage Change Management process to record changes to services in the environment.
•       Responsible for Change Approval Board (CAB) governance.
•       Timely and compliant processing of Change Requests (CRs).
•       Responsible for communication of service changes.
•       Manage Axonius application, including support, demand, governance, and adoption.
•       Responsible for Audits of above processes and applications.

Qualifications

•       BA/BS or equivalent experience.
•       5-10 years of technology experience.
•  TSM and CMDB tool - ServiceNow experience is mandatory.
•       Technology governance experience.
•  nterpersonal and leadership skills.
•       Strong communication skills, both written and spoken.
•       Consultative and results driven.
•       Time management and prioritization.
•       Experience with system validation preferred.
•  TIL certification preferred.
• Axonius experience preferred