Patient Liaison Officer - Healthwise (East London) at Tsebo Solution

Duties & Responsibilities    

• To ensure that guests are greeted courteously.
• To be readily available at all times to deal with problems or complaints.
• To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
• To ensure effective liaison between front of house and back of house departments.
• To ensure effective and speedy service.
• To ensure that enquiries, messages, are dealt with courteously and efficiently.
• To ensure that all Front of House areas are clean and tidy at all times.
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
• To monitor trends within the industry and make suggestions how these could be implemented.

Skills and Competencies    

• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of the canteen’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop down.
• Must have the stamina to work 45-50 hours per week.

Qualifications    

• National Senior Certificate