Patient Services Manager at Busamed Hospital Group

Summary

• The Patient Services Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admission and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining goodwill with doctors and liaison with nursing staff regarding bed bookings.

Responsibilities : 

• Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
• Ensure staff collect deposits and surcharges where applicable
• Liaise with doctors and related departments regarding Theatre List and diagnosis
• Liaise with nursing staff regarding bed bookings
• Ensure confirmations is obtained regularly
• Implementation, monitoring and maintenance
• Compliance with Group Policy and Procedures
• Ensure staff discharge patients in a professional, orderly manner
• Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients were applicable
• Ensure correct procedures are followed by staff at all times
• Oversee and streamline billing and collections processes
• Month-end closing of the billing group information, Billing planning and implementation
• Ensure adequate turn-around times are maintained
• Ensure DNYB report is maintained and at an acceptable level
• Plan and implement quality assurance for all processes
• Personnel development and staff meetings
• Staffing discussions and planning/interviews
• Assist with the implementation of a new billing system
• Oversee the case management function
• Ensure cases are updated appropriated and per agreements with medical aid
• Actively participate as a member of a team to achieve goals
• Work with management and staff in other department to achieve company goals and streamline processes
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with evolving policies and procedures and abide by them at all times
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial
• Develop collaborative relationships to help accomplish work goal 

Requirements

• Grade 12 / Matric
• A tertiary qualification in Administration or Office Management or related

Work Experience

• Minimum of 3 to 4 years’ experience managerial position
• Three or more years of experience in a private hospital
• Advanced Case Management and Coding Experience is essential

Knowledge

• Intermediate computer skills
• Knowledge of Medical Aids
• Customer service orientated with high working standards
• Excellent Interpersonal and communication skills
• SAP will be an advantage
• Understanding of the private healthcare sector, it's challenges and role players would be an advantage
• Understanding of relevant and current legislation as well as the knowledge of medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes

Deadline:14th April,2026