Payment Operations Consultant at Discovery Limited

Job Purpose

The Payment Operations Consultant processes manual payments and resolves reconciliations exceptions, trading and payments exceptions and interbank queries.The incumbent will be responsible for accurately, effectively and timeously resolving issues and processing any related postings, while managing risk and ensuring a dazzling customer experience.
 Initially, the role will assist as a subject matter expert providing input into procedures and processes. Once the bank is running, the focus will move from design to managing risk and effective fulfilment.

Key Outcomes May Include But Are Not Limited To

• Does the manual payments and postings
• Resolves reconciliation issues and ensuring that the bank balances on a daily basis
• Manages aged items in suspense accounts
• Trades exception management
• Monitors payments exception management (including interim support for manual exchange control and sanctions screening)
• Resolves interbank queries and disputes
• Provides subject matter expertise into the design of operational processes
• Provides excellent service to internal and external clients
• Performs (UAT) User Acceptance Testing of operational interfaces and workflows
• Provides input into process enhancements and root cause analysis of exceptions
   

Work Experience

• Minimum 5 years’ experience within Payments and/or Treasury Operations in a bank
• Proven track record of successful support for of business process change projects
• Experience working with internal and external clients
• Solid experience in relationship building with stakeholders

Education / Qualifications / Accreditations with Professional Body

• Bachelor of Commerce or Bachelor of Science degree

Technical Skills or Knowledge

• Understanding of industry practices and rules governing interbank payments
• Understanding of Payments and Treasury operations Business Processes
• Understanding of key risks associated with processing payments
• High level of computer literacy and MS Office:
  • Advanced Excel
  • MS Access (Intermediate)
  • MS PowerPoint