Payment Operations Specialist at Mukuru

About the job

New opportunities are available for Payment Operations Specialists to join our Operations team based in Cape Town. The purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations /products that affect remittance transaction completion. The Payment Operations Specialists reports directly to the Payment Operations Supervisor.

This position is responsible for liaising with Pay-In, Pay-Out partners and Mukuru departments in resolving any payment related queries.

Duties And Responsibilities (include But Is Not Limited To)

• Resolve Pay-In queries to ensure timeously release of the order
• Resolve Pay-out partner queries
• Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
• Ensure due diligence/investigations are completed in accordance with SOP specifications
• To ensure business continuity at all times
• Own the communication with customer and stakeholder within the SLA of the business continuity process
• Manage, control and assign user access to the pay-out system
• To uphold the company brand
• Always provide professional customer service and give information based on the training received
• Maintain knowledge of all company products
• To manage own professional and self-development

Minimum Requirements

• Grade 12 / or equivalent (Essential)
• Degree/diploma (Desirable)
• Understanding and speaking of English and one of the following languages – Portuguese, Sotho, Urdu/Bangla, Swahili, Mandarin (Malawin dialect) (Essential)
• 1-2 years Customer Service Consultant experience (Essential)
• 6 months experience with Valtari Software (Desirable)
• Knowledge of money transfer procedures
• Knowledge of online banking
• Knowledge of Mukuru products
• Knowledge of AML practices

Additional Skills

• Computer skills
• Typing skills
• Telephone skills
• Verbal and Written communication skills
• Time management skills
• Organizational & administrative skills
• Attention to detail
• Sales/Converting skills
• Attention to detail