Payment Specialist at Novo Nordisk

Your new role

• As a Payment Specialist, you'll manage the complete end-to-end payment process for clinical trial sites, investigators, and vendors. . Your attention to detail and proactive approach will ensure that payment operations run smoothly, allowing our clinical teams to focus on what matters most – advancing treatments for serious chronic diseases.

Your key responsibilities will include:

• Managing and executing site payments in full compliance with Clinical Trial Agreements and individual site staff agreements.
• Preparing and processing payment requests in the Smart Grant system according to required timelines and updating systems following signed annexes.
• Creating Purchase Orders based on established contract values, in coordination with Budget & Contract Specialist and Trial Managers.
• Tracking and monitoring payment status regularly, proactively identifying and resolving issues to prevent delays.
• Coordinating with cross-functional teams including Budget & Contract Specialist, Study Start-up Specialists, Trial Managers, and Legal and Finance Teams to facilitate efficient payment execution.
• Acting as a subject matter expert for site payment processes, handling financial correspondence with site staff and addressing payment-related inquiries.
• Developing and implementing site payment optimization processes in collaboration with internal and external stakeholders.

Your new department

• You will be part of the Clinical Development Centre (CDC), working closely with global and regional clinical operations, medical, and development teams. The CDC plays a critical role in enabling efficient trial start-up, optimizing site selection strategies, and ensuring the successful execution of Novo Nordisk's clinical trial portfolio. In this role, you'll bridge the gap between strategic planning and operational execution, ensuring South African sites are positioned for success in delivering innovative treatments to patients.

Your skills & qualifications

We're looking for a detail-oriented professional who thrives in a dynamic environment and enjoys solving problems collaboratively. To succeed in this role, you'll need:

• Bachelor's degree in finance, accounting, business, science, or a related field.
• 1-3 years' experience in clinical studies, pharma/biotech, or financial operations, ideally with global exposure.
• Demonstrated experience in handling payments within clinical research or pharmaceutical settings, with strong understanding of clinical trial payments and investigator contracts.
• Strong interpersonal and communication capabilities, with proven ability to foster collaboration across matrixed and cross-functional teams.
• Excellent organizational and analytical skills, with the ability to manage multiple priorities while maintaining strong attention to detail.
• Proactive and accountable approach to issue identification, resolution, and continuous improvement.
• Technical aptitude in using electronic payment systems and related digital tools, with demonstrated ability to ensure compliance with ICH-GCP, regulatory standards, and company policies.