People and Culture Officer (JHB Illovo) at BDO South Africa

Primary Purpose of the Job

• To provide end-to-end HR operational and administrative support across the employee lifecycle. The HR Officer is responsible for ensuring efficient HR service delivery, supporting stakeholders, and enhancing employee experience through effective execution of HR processes, including employee relations, performance management, recruitment, and engagement initiatives.

Main Duties and Responsibilities
HR Lifecycle Management

• Manage end-to-end onboarding and offboarding processes, ensuring a seamless employee experience
• Coordinate and monitor probation management processes, including scheduling and tracking reviews
• Support and administer the performance management process, including goal setting and review cycles
• Ensure all employee lifecycle documentation is accurate, complete, and compliant

Stakeholder Management

• Serve as a key point of contact for HR-related queries from employees and line managers
• Build and maintain strong, effective working relationships with stakeholders across the business
• Provide guidance on HR policies, procedures, and best practices

Employee Relations & Compliance

• Support disciplinary, grievance, and incapacity processes in line with company policies and procedures
• Escalate complex ER matters to the HR Business Partner or HR Manager where required
• Monitor employee relations trends and proactively flag potential risks.

Recruitment Support

• Assist with interview processes where required

Payroll & Benefits Administration

• Provide accurate input into payroll processes
• Support the administration of employee benefits (e.g., medical aid, pension/provident fund)
• Resolve payroll-related queries in collaboration with Finance and Payroll teams

Employee Experience & Well-being

• Coordinate and support employee well-being initiatives across the employee lifecycle
• Assist in driving engagement initiatives to enhance employee experience
• Contribute to fostering a positive, inclusive, and high-performance culture

Events & Internal Engagement

• Coordinate and prepare for internal events, including townhalls and employee engagement sessions
• Support logistics, communication, and execution of HR-related events

Operational Support & Continuous Improvement

• Manage HR administrative tasks efficiently with a high level of accuracy and confidentiality
• Identify opportunities to improve HR processes and drive efficiency

Requirements
Qualifications/Recognition of Prior Learning equivalent

• Degree or Diploma in Human Resources, Industrial Psychology, or related field

Work Experience

• 2–4 years’ experience in an HR generalist or HR Officer role

Knowledge

• HR lifecycle processes 
• Labour legislation and employee relations practices 
• HR systems and reporting tools

Technical Competencies

• HR administration and lifecycle coordination 
• Employee relations support 
• HR reporting and data management 
• Recruitment and event coordination

Behavioural Competencies

• Strong organisational and time management skills 
• High level of proactiveness and initiative 
• Excellent communication and interpersonal skills 
• Strong attention to detail and accuracy 
• Ability to handle confidential information with discretion 
• Ability to work under pressure and manage multiple priorities 
• Strong sense of accountability and ownership