People Learning Partner at Mukuru

About the job

• An exciting opportunity has become available for a People Learning Partner to join the Mukuru team in Cape Town.
• The successful person will be responsible for all Learning & Development (L&D) offerings (training and initiatives) inclusive of but not limited to the design, development, delivery, and full administration of the Learning Enablement function, with the aim of achieving high performance levels for new and existing employees aligned to the L&D strategy.

Duties And Responsibilities (Include But Is Not Limited To)

• To assess training needs aligned to gaps identified and then design, deliver, and evaluate training sessions
• Create and design L&D programmes in-line with business objectives that support the management team.
• Ensure individuals have continuous improvement and development for success planning where applicable.
• Communicating Data and metrics that informs and supports both managers and team’s progress and succession planning.
• Set priorities of training needs to ensure the business reaches the targets for the set year.
• Ensure that the L&D function offers quality, cost effective and value-added service.
• Research potential new learning activities.
• Introduce and implement new training processes and systems to record and review training needs and delivery.
• Review the training which is currently offered within the organization and ensure that it is fit for purpose, including induction and e-learning packages.
• Design training profiles for all roles identifying both mandatory and non-essential training and development which support the needs of the business.
• Review training and development records, identifying and collating training needs and identifying the gaps.
• Assign and coordinate the appropriate training for all current employees in line with their roles
• Implement the training schedule for all employees, establishing review dates and further training in line with employee’s role and requirements of external bodies
• Map out training plans for new starters and allocate required training and induction programmes on commencement with organization
• Work proactively with and advise managers on training requirements for roles
• Work closely with managers to review learning and development interventions for technical competencies, leadership development and personal effectiveness
• Source, identify and arrange internal and external training to address competency gaps
• Identify and monitor training KPI’s and prepare reports including but not limited to training costs, hours spent on training, number of delegates trained, budget, and delivery of courses/qualifications
• Monitor and evaluate feedback and effectiveness of all training and development, collate and distribute quality reports to stakeholders
• Maintain accurate up to date records, financial reporting for operational costs
• Manage relationships with internal key stakeholders
• Deal with enquiries and to respond accordingly in writing, e-mail or verbally
• To be fully responsible for the induction process by arranging, co-ordinating and facilitating sessions, ensuring all new employees go through the programme requirements.
• Actively seek learning and development best practise from within and outside of the organisation
• Develop sound working relationships with stakeholders to enhance learning and development opportunities
• Adhoc special projects that have business impact which may require after hours work

Role Objectives

• Ensure that financial prudence is applied when spending or utilising company resources or funds for training and or personal use.
• Design and develop learning material/content. Update Leaning material/content
• Prepare, present, and facilitate learning interventions that are of a high standard and quality
• To take responsibility for all assigned projects (Asana projects/PMO) and ensure success thereof
• Align assessments to outcomes (ranging from the type of questions asked (T/F, Y/N, opened ended, MCQ); degree of difficulty; consistency in application against a memorandum) to ensure employees are set for success, know enough against the contract for passing training etc
• Ensuring that learning interventions are continuously and constantly evaluated to identify gaps in the training provided, learning material as well as measuring effectiveness ito ROI
• Ability to conduct TNA &/or SGA resulting in identifying areas that need development
• Pulling together training material and getting appropriate sign -off to conduct training to remedy gaps
• Ability to ensure that the training has mitigated risks and the TNA/SGA no longer is an area of concern
• Planning and conducting of training for new employees
• Incubation of new employees directly relates to the training received
• Identifying those who need reboarding (doing focused quarterly, bi-annually and annual refreshers)
• Focused Initiatives/interventions for reboarding existing employees plus conducting a with a 3-month evaluation for ROI
• Ensure full utilisation of the system that will enhance reporting (capturing of interventions) as a user
• Ensure training is provided to employees on the utilisation of the system
• Compilation of all training related data, internally and externally monthly/quarterly reports, analysis of data from basic to intermediate reporting to enhance reporting or identify gaps in data, processes or procedures
• Ensure that regular discussions are held with the SDF so as to identify the need for applying for discretionary funding opportunities (and that there is progress against the tracking of the WSP submitted for RSA, and in country for their statutory regulated legislation)
• Assisting the team with general enquiries, enhancement of job function and providing continuity within the team
• Service to the business needs is met and in accordance with strategic outcomes and a value add

Key Requirements

• Minimum Grade 12 required with either L&D or Training equivalent (OD-ETDP) Qualification is an essential job requirement.
• Train the Trainer accreditation is an essential job requirement.
• Customer services accredited facilitation of product is an essential job requirement.
• Registered assessor is a relevant job will be advantageous.
• Project management is desirable
• Knowledge and understanding of the compliance around L&D
• Knowledge in customer services related trainings (both theory and systems)
• Knowledge of training and development principles
• Knowledge of how to create assessment tools fit for purpose
• Effective report writing using analytics to improve on service delivery (ROI measures)
• Computer literate with good Word, Excel, and PowerPoint skills.
• Excellent communication skills, both verbal and written.
• Time management
• Project management
• Knowledge and experience in facilitating Soft Skills

Additional Skills

• Experience within a training environment
• Experience in the Financial services environment is advantageous
• Conducting skills gap analysis and/or training needs analysis
• Experience with L&D reporting and administration including but not limited to report writing and training capturing
• Experience in Design and delivery of innovative training programmes (end to end in terms of the training cycle)
• Customer services facilitation of both theory and systems is an essential job requirement.