Job Vacancies at Mukuru

About the job

• An opportunity exists for a Reconciliations Administrator to join our team in Cape Town.
• The Reconciliations Administrator reports directly to the Senior Reconciliations Administrator with an indirect reporting to the Group Treasury Manager.
• The main purpose of this role is to reconcile partner accounts and ensure that variances are cleared timeously. The Reconciliations Administrator will also liaise with various external clients from time to time and ensure that month-end reports (sign-offs) are obtained.

Duties And Responsibilities (Include But Is Not Limited To)

• Perform daily reconciliations as directed
• Liaise with partners on any reconciliation related issues and ensure that all variances are cleared timeously.
• Create a monthly report (sign-off summary) for each partner and ensure both parties reconcile and agree.
• Prepare a monthly summary / branch analysis report for partners where required
• Obtain bank statements from partners for reconciliation purposes and file these electronically.
• Liaise with other internal departments for any recon related issues and provide aid when required.
• Communicate any system malfunction to the IT support and ensure a minimum to zero impact on recons is achieved.
• Any other adhoc projects as assigned
• To manage own professional and self-development

Key Requirements

• Grade 12 or equivalent (Essential)
• Accounting Degree / Diploma or Equivalent (Desirable)
• 2 – 3 years’ experience in the accounting field with an extensive experience on debtors and creditors reconciliations
• Proven record of working on spreadsheets and knowledge of Excel formulae
• Knowledge of accounting principles
• Knowledge of Mukuru products and Mukuru system (Advantageous)
• Knowledge of AML practices
• Knowledge of regulatory reporting

Additional Skills

• Computer skills
• Verbal and Written communication skills
• Organisational & administrative skills
• Attention to detail
• Time management skills
• Advanced Microsoft Excel skills
• Problem solving skills

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• We are looking for an experienced Agile Business Analyst who enjoys a challenge. This role would afford you the opportunity to grow your career as a Business Analyst in a fast-paced, agile team environment, while collaborating across verticals in the business.
• Our Agile Business Analysts are a key part of our process to help facilitate a diverse group of bright and passionate people, who are responsible for building and operating our enterprise level systems that are at the core of the business. This specific role is focussed on customer onboarding and the management of customer data across the Mukuru product set. The Agile Business Analyst reports directly to the Head of Product Domain: Customer.
• Internal liaison takes place with the Product Owners, Agile Development Teams (including Developers, QA and Scrum Master), Business Leaders and Users, Project Management and Application Support. External liaison takes place with third parties - both partners and suppliers, as well as with customers. Some travel may be needed from time to time.

Duties And Responsibilities (include But Is Not Limited To)

• Work closely with stakeholders across all levels and business areas to elicit requirements
• Assist stakeholders, Product Owners and Scrum teams in the prioritisation of work in order to maximise return on investment (ROI)
• Facilitate requirements gathering through interviews, requirements workshops, etc.
• Analyse business needs and opportunities, document requirements and translate these into user stories
• Communicate these needs clearly and effectively to both business and technical stakeholders
• Maintain a steady backlog of requirements that are ready to go into sprints for a Scrum team
• Support the day-to-day needs of Scrum teams in understanding customer and business requirements
• Liaise with the development team for estimation on work
• Work with the QA department to ensure functionality matches business requirements
• Assist in drafting user and training documentation
• Liaise with various industry partners around service integration and product offerings
• Manage own professional and self-development

Key Requirements

• Degree / Diploma preferably with an Information Systems focus (Essential)
• Recognised business analysis/agile/information systems/UX qualification (Desirable)
• Minimum 3 years’ experience in a Business Analysis or similar role (Essential)
• Previous experience working in an Agile environment (preferably Scrum)
• Experience in the financial industry (Desirable)
• Experience working with REST APIs (Desirable)
• Experience dealing with compliance regulations – KYC and Foreign Exchange Control (Desirable)
• Experience in customer onboarding and customer service (Essential)
• Knowledge and ability to translate requirements into user stories, process diagrams and data flows
• Knowledge and understanding of project scoping, planning & prioritisation
• Knowledge of agile and UX methodology
• Strong interpersonal skills and ability to manage stakeholder expectations
• Strong verbal and written communication skills
• Ability to obtain descriptive and exhaustive requirements from stakeholders

Additional Skills

• Enthusiastic
• Self-motivated
• Team player
• Multitasking skills
• Able to work independently with minimal supervision

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• We are looking for an experienced Product Owner who enjoys a challenge. This role would afford you the opportunity to own and drive product strategy in fast-paced, agile team environment, while collaborating across verticals in the business. Our Product Owners are a key part of our process to help facilitate a diverse group of bright and passionate people, who are responsible for building and operating our enterprise level systems at the core of the business.
• The main purpose of this role is to maximise the value of technical capability to the business while driving innovation and ensuring customers are at the forefront of the process. This specific role is focussed on enabling the agents within Mukuru through an effective toolset for onboarding, remuneration, incentives, ongoing management and offboarding. The Product Owner reports directly to the Head of Product Domain: Customer.
• This position is responsible for taking a leading role in driving innovation within the Customer domain, in addition to defining features, prioritising these together with a Scrum team and estimating timelines to provide a clear roadmap for the product.
• The Product Owner liaises extensively with the business to ensure business needs are effectively mapped to definable products & features. This position provides support to the agile Scrum team. Internal liaison takes place with department heads, operational areas and the broader IT team. External liaison takes place with 3rd parties - both partners and suppliers.

Duties And Responsibilities (include But Is Not Limited To)

• Driving product development in line with company’s strategic goals, vision and business architecture

Defining product roadmaps and iterative innovations based on market analysis, by:

• Working closely with stakeholders from all business areas to build a deep understanding of the product
• Keeping abreast of market trends and technical advancements that support the Mukuru product vision
• Liaising with various industry partners around service integration and product offerings

Analysing product needs and opportunities and translating these into solutions to ensure:

• Ease and consistency of the customer’s journey
• Simple, maintainable systems that are fit for purpose
• Stability, performance and scalability to meet the needs of the business
• Flexibility to cater for innovation within the Mukuru domain/ambitions
• Collaborating with Business Analysts to conduct workshops, define functional and non-functional requirements and ensure that these are relatable to products
• Maintaining a prioiritised product backlog in order to maximise ROI of the product
• Working closely with the Scrum Master around team capacity, understanding the team velocity and how this may impact commitment

Supporting the day-to-day needs of the Scrum team in understanding the requirements and priorities:

• Collaborating closely with the Scrum Master to ensure that Scrum ceremonies are well structured for the team
• Ensuring the team understand stories and tasks in the backlog to the level required
• Liaising with the team for scoping and estimation on work
• Creating sprint goals with the team
• Helping to resolve impediments should they arise
• Taking ownership of product/feature communication and release planning (with the support of a Project/Release Manager if applicable)

Key Requirements

• Grade 12 or equivalent (Essential)
• Related tertiary qualification (Essential) with Information Systems (Desirable)
• Recognised product owner/business analysis/information systems qualification (Desirable)
• 3 – 5 years’ experience as a Product Owner, Project Manager or Business Analyst
• Previous experience working in an Agile environment (preferably Scrum)
• Experience in the financial industry (Desirable)
• Experience customer service (Desirable)
• Knowledge of financial accounting
• Knowledge of the business operations and products
• Knowledge of agile methodology
• Knowledge of systems/technical knowledge

Additional Skills

• Analytical skills
• Multitasking skills
• Computer skills
• Verbal and written
• Communication skills
• Negotiation skills
• Attention to detail

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About the job

• An excited opportunity is available for a Bookkeeper to join the Finance team in Cape Town.
• The Bookkeeper reports directly to the Senior Financial Accountant. This position is responsible for preparing reconciliations in order to ensure accounts balance. This position must accurately create back-office allocations and manage the petty cash.
• This position is responsible for daily bank capturing and allocations, weekly invoice capturing and preparation of payment files, reconciling inter-company accounts and various adhoc tasks.
• Internal Liaison takes place with the accounts and treasury team. External liaison is limited.
• Internal Liaison takes place with the accounts and treasury team. External liaison is limited.

Duties And Responsibilities (Include But Is Not Limited To)

• Accurately capture invoices for weekly payment run
• Liaise with HOD’s internally and suppliers externally
• Accurately and timeously prepare the payment file on a weekly basis
• Perform supplier recons on a monthly basis
• Follow up on discrepancies and queries
• Accurately process all bank accounts daily
• Perform monthly bank recons and present for review
• Follow up on discrepancies and queries
• Process refund requests
• Check documentation
• Ensure all documentation is signed off before processing any refunds
• Accurately process all inter-company invoices
• Perform inter-company reconciliations
• Support the Senior Financial Accountant with various projects.
• Assistance during the statutory audits.
• Support financial accountants with various account reconciliations
• Action assigned projects
• Attend weekly KPI meeting with Senior Financial Accountant
• Attend monthly performance meeting with Senior Financial Accountant
• Attend all required training courses for new products
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the team.

Key Requirements

• Grade 12 or equivalent (Essential)
• Accounting qualification (Desirable)
• 2-3 years’ experience in bookkeeping (Essential)
• Knowledge of SA accounting practices
• Knowledge of reconciliations
• Knowledge of petty cash
• Knowledge of computerized accounting packages (Xero, NetSuite, Fraxion Receipt Bank and Approval Max)
• Intermediate Computer skills
• Time management skills
• Organisational & administrative skills
• Meticulous Attention to detail
• High degree of accuracy
• Ability to apply initiative, good judgement and creative thinking.
• Ability to work under pressure.
• Good business acumen

Additional Skills

• Time Management Skills
• organisational & Administrative Skills
• Meticulous Attention to Detail
• High Degree of Accuracy
• Ability to Apply Initiative. good judgment and creative thinking
• Ability to work under pressure
• Good business acumen

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About the job

• An exciting opportunity has become available for a People Learning Partner to join the Mukuru team in Cape Town.
• The successful person will be responsible for all Learning & Development (L&D) offerings (training and initiatives) inclusive of but not limited to the design, development, delivery, and full administration of the Learning Enablement function, with the aim of achieving high performance levels for new and existing employees aligned to the L&D strategy.

Duties And Responsibilities (Include But Is Not Limited To)

• To assess training needs aligned to gaps identified and then design, deliver, and evaluate training sessions
• Create and design L&D programmes in-line with business objectives that support the management team.
• Ensure individuals have continuous improvement and development for success planning where applicable.
• Communicating Data and metrics that informs and supports both managers and team’s progress and succession planning.
• Set priorities of training needs to ensure the business reaches the targets for the set year.
• Ensure that the L&D function offers quality, cost effective and value-added service.
• Research potential new learning activities.
• Introduce and implement new training processes and systems to record and review training needs and delivery.
• Review the training which is currently offered within the organization and ensure that it is fit for purpose, including induction and e-learning packages.
• Design training profiles for all roles identifying both mandatory and non-essential training and development which support the needs of the business.
• Review training and development records, identifying and collating training needs and identifying the gaps.
• Assign and coordinate the appropriate training for all current employees in line with their roles
• Implement the training schedule for all employees, establishing review dates and further training in line with employee’s role and requirements of external bodies
• Map out training plans for new starters and allocate required training and induction programmes on commencement with organization
• Work proactively with and advise managers on training requirements for roles
• Work closely with managers to review learning and development interventions for technical competencies, leadership development and personal effectiveness
• Source, identify and arrange internal and external training to address competency gaps
• Identify and monitor training KPI’s and prepare reports including but not limited to training costs, hours spent on training, number of delegates trained, budget, and delivery of courses/qualifications
• Monitor and evaluate feedback and effectiveness of all training and development, collate and distribute quality reports to stakeholders
• Maintain accurate up to date records, financial reporting for operational costs
• Manage relationships with internal key stakeholders
• Deal with enquiries and to respond accordingly in writing, e-mail or verbally
• To be fully responsible for the induction process by arranging, co-ordinating and facilitating sessions, ensuring all new employees go through the programme requirements.
• Actively seek learning and development best practise from within and outside of the organisation
• Develop sound working relationships with stakeholders to enhance learning and development opportunities
• Adhoc special projects that have business impact which may require after hours work

Role Objectives

• Ensure that financial prudence is applied when spending or utilising company resources or funds for training and or personal use.
• Design and develop learning material/content. Update Leaning material/content
• Prepare, present, and facilitate learning interventions that are of a high standard and quality
• To take responsibility for all assigned projects (Asana projects/PMO) and ensure success thereof
• Align assessments to outcomes (ranging from the type of questions asked (T/F, Y/N, opened ended, MCQ); degree of difficulty; consistency in application against a memorandum) to ensure employees are set for success, know enough against the contract for passing training etc
• Ensuring that learning interventions are continuously and constantly evaluated to identify gaps in the training provided, learning material as well as measuring effectiveness ito ROI
• Ability to conduct TNA &/or SGA resulting in identifying areas that need development
• Pulling together training material and getting appropriate sign -off to conduct training to remedy gaps
• Ability to ensure that the training has mitigated risks and the TNA/SGA no longer is an area of concern
• Planning and conducting of training for new employees
• Incubation of new employees directly relates to the training received
• Identifying those who need reboarding (doing focused quarterly, bi-annually and annual refreshers)
• Focused Initiatives/interventions for reboarding existing employees plus conducting a with a 3-month evaluation for ROI
• Ensure full utilisation of the system that will enhance reporting (capturing of interventions) as a user
• Ensure training is provided to employees on the utilisation of the system
• Compilation of all training related data, internally and externally monthly/quarterly reports, analysis of data from basic to intermediate reporting to enhance reporting or identify gaps in data, processes or procedures
• Ensure that regular discussions are held with the SDF so as to identify the need for applying for discretionary funding opportunities (and that there is progress against the tracking of the WSP submitted for RSA, and in country for their statutory regulated legislation)
• Assisting the team with general enquiries, enhancement of job function and providing continuity within the team
• Service to the business needs is met and in accordance with strategic outcomes and a value add

Key Requirements

• Minimum Grade 12 required with either L&D or Training equivalent (OD-ETDP) Qualification is an essential job requirement.
• Train the Trainer accreditation is an essential job requirement.
• Customer services accredited facilitation of product is an essential job requirement.
• Registered assessor is a relevant job will be advantageous.
• Project management is desirable
• Knowledge and understanding of the compliance around L&D
• Knowledge in customer services related trainings (both theory and systems)
• Knowledge of training and development principles
• Knowledge of how to create assessment tools fit for purpose
• Effective report writing using analytics to improve on service delivery (ROI measures)
• Computer literate with good Word, Excel, and PowerPoint skills.
• Excellent communication skills, both verbal and written.
• Time management
• Project management
• Knowledge and experience in facilitating Soft Skills

Additional Skills

• Experience within a training environment
• Experience in the Financial services environment is advantageous
• Conducting skills gap analysis and/or training needs analysis
• Experience with L&D reporting and administration including but not limited to report writing and training capturing
• Experience in Design and delivery of innovative training programmes (end to end in terms of the training cycle)
• Customer services facilitation of both theory and systems is an essential job requirement.