People Support Practitioner at Pepkor Payments & Lending

Key Responsibilities 

Recruitment and Selection

• Provide support during the recruitment and interview process
• Administration of appointment process, including offer letters and employment contracts.

Onboarding of new employees

• Coordinate and facilitate the on-boarding process for new employees.
• Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
• Support and monitor probation review process for new starters.

Compliance & Reporting

• Prepare and present bi-monthly PS reports.
• Capturing and maintaining of all relevant employee information on Sage 300 People.
• Reviews, updates and maintains company policies and ensures it is aligned to latest legislation updates.
• Assist with conducting audit checks relating to employees’ files and policies.
• Assist the People Support Manager with Employment Equity committee meetings and reporting.

Employee Relations (IR)

• Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
• Plans, coordinates, and attends disciplinary hearings.
• Prepares all disciplinary documents and warning forms.
• Manage absenteeism in conjunction with line management and recommend remedial action.
• Provide guidance and advice for managing grievances.

PS Service Delivery

• Coaching and mentoring of line management and employees on PS matters.
• Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
• Administration of all employee information and records.
• Providing necessary information to all employees on benefits.
• Compile and conduct of PS training and education presentations in line with PS best practice.
• Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.

Performance and Organizational Management

• Manage performance improvement process in accordance with Policy and Procedures
• Identification and analysis of training and development needs throughout the Performance Improvement process.
• Coach and advise managers and employees within area on performance improvement processes and practices.
• Identifies and supports management to drive high team performance through effective people enabling solutions.
• Assist with ad hoc PS engagement projects i.e. employee engagement surveys.

Employee Engagement & Wellness

• Assist with developing and implementing employee engagement and well initiatives.
• Implement and monitor all social committee events/ internal branding projects.
• Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
• Communicates all EWP & EAP matters and manage relationships with service providers.
• Provide support, guidance, and assistance to all employees on the EWP & EAP.
• Manage the Onsite Clinic.

Qualifications and Experience

• Degree in Human Resource Management/ Industrial and Organisational Psychology 
• At least 5 years' experience in a PS Generalist role in BPO or Contact centre environment
• Efficient in MS Word, Excel, Outlook, PowerPoint.
• Efficient in Sage 300 People
• Must have solid IR understanding and experience.
• Exposure to planning and executing of employee wellness and engagement initiative's.

apply by 15 May 2026.