Performance Assurance Lead at Komatsu Mining

Required Skills 

• BSc Engineering: Degree in Mining; GDE Mining; Industrial Engineer or any engineering degree
• 5-8 years of Mining Experience post Graduate Training Program    
• Mine Fleet Management
• Mine Planning & Grade Control
• Surface Mining experience (preferred)
• Mining Business Improvement (BI)
• Product & Domain Knowledge: Strong knowledge of Modular products and Mining Production Operations and Fleet Management Systems. 
• Excellent interpersonal skills
• Ability to present and influence key stakeholders
• Personality attributes, DISC profile    
• Must meet the sated requirements of the DISC profile for Role

Job Duties and Responsibilities

Operations: Technical Support & Service

• Active customer engagement and plans to meet improvement objectives, and sustain a positive working relationship
• Create high level and detailed site visit plans
• Inspect and action (where appropriate) current Tickets (Customer feedback and Internal follow up)
• Perform technical troubleshooting and fixes along with assistance to the technicians
• Create Site visit reports & action items
• Conduct kick off, update and close off meetings with the customer.
• Conduct on-site project reviews in line with planned objectives
• Follow up on activities resulting from site visit reports
• Generate or create relevant KPI reports in (SQL etc)
• Gap assessments and define workplans to close Gaps and ensure agreement with Client stakeholders
• Agree client development roadmaps in-line with client improvement objectives and ensure follow-up of execution.
• Roll-out initiatives to ensure correct documentation and processes are followed and implemented
• Capture and report Sales leads generated from PAR cycles & communicate to relevant channels
• Implement agreed Performance Assurance compliance measures and KPIs
• Communication and reporting for client w.r.t open issues and system usage compliance, KPIs
• Maintain and comply to agreed Performance Assurance work programs, cycles and timelines to the minimum expected delivery standard 
• Actively manage Customer Stakeholders and ensure that the Tactical Teams Communication Plan is continually updated.

Applications observation

• Work with the Modular Product Users and operators to observe and review usage of the system and define gaps
• Establish improvement opportunities such as training, assisted operations and advise on system usage and navigation
• Document & communicate findings to the client
• Provide recommendations to the client 

Logistics

• Communicate with the customer confirming visits
• Coordinate travel and accommodation requirements 
• Ensure appropriate approval with the minimum agreed timelines before site visit
• Ensure minimum risk assessments are conducted and submitted as part of the travel approval process.
• Coordinate Performance assurance activities at the mine as per planned and agreed scope
• Organize permissions from the customer to conduct work on site. (including medicals and inductions, and safety protocols and clothing)

Internal Business Process

• To implement and maintain the Performance Assurance Process (PAP) (including on-site and business processes)
• Ensure that all Performance Assurance documents and reports are lodged in time at the appropriate on-site location at all times.
• Execute initiatives and ensure correct documentation and processes are followed and implemented