Performance Improvement- Strategy: Assistant Manager at Ernst & Young Global Limited (EY)

• Participate in Digital and Customer engagements

• Lead service designer for medium sized engagements

• Lead UX for medium sized engagements

• Assist to manage financial aspects of client engagements and communicate significant issues, fees, and estimates-to-complete to partners and clients

• Help partners, directors and senior managers generate new business opportunities and build client networks and relationships

• Understand all Ernst & Young service offerings and actively identify opportunities to better serve clients

• Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization

People responsibilities

• Contribute to people-related initiatives including recruiting, retaining and training digital professionals

• Maintain an educational program to continually develop personal skills

• Understand and follow workplace policies and procedures and communicate these to all levels of staff

Technical skills requirements

You'll have knowledge and experience of a number of the following areas:

• Digital agency experience including User Experience Design, Service Design, Customer Value Proposition and Digital Strategy

• Delivery across Digital Channels including Online, Mobile, Branch and Call Centre

• SAFe and Agile Methodologies

• Retail Banking Transformation

• Insights into Disruptive Technology including Robotics, Blockchain and AI

• Experience working in Innovation, Digital Transformation, Analytics and Customer Experience assignments

  You'll have knowledge and experience in Ernst & Young's priority industry sector:

• Financial Services

Additional skills requirements

• Demonstrated track record with a blue chip consulting organization or leading design agency

• Demonstrated experience in Digital Banking, User Experience Design or Service Design  

• Strong academic record including a degree (if specialism is customer strategy, this should ideally be a marketing degree or an MBA; if specialism is customer intelligence and economics, this should ideally be a numerate degree)