Personal and Private Banking (PPB) Client Solutions Graduate Programme at Standard Bank Group

Job Description

• This graduate programme is designed to develop future Senior Solution Subject Matter Experts (SMEs) by immersing graduates in end-to-end client journey design, solution engineering, and delivery within Standard Bank’s Personal and Business Banking environment.
• Graduates will be exposed to how customer insights are translated into digital and process solutions that improve customer experience, operational efficiency, and commercial outcomes.
• Through structured rotations, mentoring, and hands-on delivery, graduates will gain practical exposure to customer journey analysis, solution design, risk governance, and performance optimisation, preparing them for progression into Solution SME and Solution Owner roles.

Key responsibilities:

During the programme, graduates will be exposed to and support the following activities:

• Understanding end-to-end client journeys, including as-is process and system landscapes.
• Analysing customer pain points, unmet needs, and emotional journeys using qualitative and quantitative data.
• Supporting the design of target-state customer journeys and minimum viable solutions (MVPs).
• Assisting with solution feasibility assessments across desirability, viability, and technical feasibility.
• Participating in rapid prototyping, testing and iteration of digital, and process solutions.
• Supporting business case development and tracking commercial outcomes (cost, revenue, and customer experience).
• Gaining exposure to risk, compliance, and governance processes supporting solution delivery.
• Assisting with solution testing, user acceptance, and performance monitoring.
• Collaborating with product, architecture, UX, engineering, and operations teams. 

Qualifications

Completed Undergraduate within 2 years or Postgraduate qualification (recently completed or completing in 2026):

• Information Technology or Computer Science
• Informatics / Information Systems
• Engineering (Industrial, Computer, Software)
• Business Science / Commerce with Information Systems, Analytics or Technology focus

Additional Information

Minimum Requirements:

• Must be a South African citizen.
• Should you have work experience, it should not exceed 12 months.
• Full academic transcripts to be submitted with application for undergraduate and postgraduate studies.

Programme duration: 18 months

Application closing date: 30 June 2026